Ian McConnell, Programmes & Transformation Director, ScotRail Alliance Cycling Scotland Conference The ScotRail Alliance: Doing Things Differently

93m journeys/year, Connecting Scotland 93m passenger journeys and more than 2,300 train services a day 7,200 ScotRail Alliance staff, responsible for 358 stations, 2,800kms of track and assets

Our Vision Connecting people with jobs 1 Connecting business with customers 2 Connecting tourists with destinations 3 Connecting communities with opportunities for growth and prosperity 4 Connecting Scotland

5 Key Principles for change agenda 2 We improve what we do Our people understand our business and our teams work to continuously improve what we do 1 Our customers come first We listen to our customers and our communities and we get better at delivering what they value 3 We are safe and punctual The punctuality of our railway and the safety of our customers and our colleagues is our most important daily priority 4 We are one team We make a difference and we are better when we work together as One Team – we keep it simple and we go out of our way to understand one another 5 We treat money as if it is our own We find ways to be more effective and we don’t like waste - every pound is spent as if it is our own money

Cycling at Waverley: The Change In Practice SHARED CYCLE ROUTE Artist impressions

Our Cycle Strategy… Sets out our approach and what we want to achieve Significantly more people will be travelling on foot, on bikes and public transport rather than by car (TS’s target of 10% of trips made by bike in 2020) We will use international and local best practice, working with stakeholders to achieve common goals. We will introduce better options for our customers –Smartcards and tickets are accepted across all modes of transport –There is readily available information about the entire door-to-door journey –Stations are easy to access and navigate through –More onward journeys options using bike-hire, local bus services & pre-bookable taxis We are investing in cycling infrastructure and facilities

The Work in Progress At least 10 in place by 2017 At least 3500 secure cycle spaces by 2018

The Work in Progress At least 5 in place by 2018 Free and secure compound parking with maintenance facilities & smart card access plus

The Work in Progress Fully staffed with sales, advice, maintenance and hire options. At least 3 in place by 2018

The Future: Working Together Local partnerships delivering local solutions. Working to have Bike & Go Part of Every Active Travel Hub Kilmarnock Ayr Stirling

11 We are committed to making this happen…..