Realtime Results Product Recall Services Effective Contact Centers / Efficient Recall Services Prepared by: Realtime Results 2054 Westport Center Drive St. Louis, MO Facing a Recall? We can help!

Facing a Recall? We can help! Partners with Expertise Realtime Results is a professional services firm with years of Product Recall experience. Our Recall Services include: – –Inbound and outbound call center solutions – –Notice design and implementation – –Program registration through live operator support – –Online Internet registration – –Class Action, funds management services – –Product Fulfillment – –Nationwide service-provider network for onsite repairs – –Preparation of government reports 2

Facing a Recall? We can help! Live Operator Services Live Operator Services Realtime Results live operator staff are professional, courteous, and knowledgeable regarding our clients, recalled products & procedures. Our Call Center Services include: – –Inbound consumer and dealer registrations – –Inbound technical support – –Inbound step-by-step product support – –Inbound order entry – –Outbound customer notifications – –Outbound registrations – –Technician referrals – –Appointment setting – –Escalation Management 3

Facing a Recall? We can help! Sending out notifications gives you your first and best chance to provide accurate information regarding a Corrective Action Program. Realtime provides: – –Notification Services: Identifying target audiences Notice design and execution on a variety of platforms – –Direct mail – – – –Website – –Social media Design and formatting to ensure content complies with regulations Notification Programs 4

Facing a Recall? We can help! Web-Based Consumer Registrations Realtime provides custom online recall registrations. Product specific Web pages are developed on our dedicated Web server. Advantages of our web based services include: – –Fulfills notice requirements for safety and settlement programs – –Provides companies with proprietary website with specific information for consumer notices, registrations and confirmations – –Post online documentation (instructions, manuals, etc…) for consumer access, review and download – –Increases consumer response rates – –Provides cost effective method for recall notice and registration – –Supports multiple languages – –Provides customers with 24/7 access 5

Facing a Recall? We can help! Class Action, Funds Management We offer our clients a variety of Funds Management services, including: – –Collection and distribution of payments to suppliers – –Collection and distribution of payments to field service technicians – –Collection and distribution of payments to consumers – –Management and accounting support for funding accounts – –Secure record storage – –Detailed financial reporting – –Account reconciliation 6

Facing a Recall? We can help! Fulfillment Services We provide clients with a variety of fulfillment options including: – –Creation and distribution of notices to retailers and distributors – –Creation and distribution of consumer and end-user notices – –Collection of affected products – –Shipping of replacement products – –Shipping of retrofit kits – –Fulfillment of coupons – –Issuance of payments to consumers, servicer providers, and retailers – –Processing of return mail 7

Facing a Recall? We can help! Field Repair and Product Recovery Realtime provides a variety of in-field operations and services including: – –Repair of products in consumer homes and offices – –Removal, replacement, disposal and recycling of products – –Collection and removal of products from retail stores 8

Facing a Recall? We can help! Reporting Realtime provides clients with customized and comprehensive reporting tools, including: – –Daily activity reports illustrating customer contact ratios – –Inventory reports – –Resolution reports for replacement & repair activities – –Notification reports to track effectiveness of mailings – –Monthly reports for the agency overseeing the recall – –Financial reports 9

Facing a Recall? We can help! Product and Industry Experience Over the years, Realtime Results team of Recall Experts have coordinated recalls for diverse products, industries and government agencies. Past initiatives have included recalls for: – –Consumer Goods – –Manufacturing & Industrial Products – –Automotive Products and Accessories – –Heating and Ventilation Products – –Consumer Electronics – –Cookware & Kitchen Goods – –Clothing – –Furniture – –Children’s Products – –Tools – –Firearms – –Medical Devices 10

Facing a Recall? We can help! Contact Information: 11 Please visit our recall services website Tom Brockhaus VP Business Development (314)