1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May 11, 2006 Tbilisi, Georgia

2 Introduction Tbilisi Registration Office - the biggest office of NAPR Customer flow daily transactions (40% of total) in 2005 Generated income 4,5 mln. GEL(60% of total) in 2005

3 Transactions in

4 Customer flows (per day): Registration applications; Information applications; Seizure reference applications; Moveable applications; Submission of abstract; Total customers (Actually people daily) Customers Flow Management

5 Tbilisi Registration Office Reform Creation of Front office and Back office Management of huge flows of customers (Front-Office Management); Optimization of the registration procedures (Back-Office Management);

6 Front Office: Management of huge number of customer flows Management of huge number of customer flows –Informational desks, –Free legal consultations, –No direct contact between customer & registrar Payment by plastic cards; Home delivery of Abstracts;

7 Back-Office: Optimization of the registration procedures Introduced “Improved Registration Concept” Simplified registration procedure

8 Document Flow in Tbilisi Registration Office Before Reform

9 Tbilisi Registration Office Structure Reception Assistant Registrar Registrar Archive Submission Office Cadastre Office Front Office Back Office

10 Documentation Flow / New Concept Registration documentation Digital information Reception Assistant Registrar Registrar Archive Submission Office Cadastre Office Registry formulary

11 Registration Software - NAPReg Specific applications for separate working places; Client-server ideology; Elimination of the duplication of functions; User-friendly interface; Anti-corruption mechanisms;

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13 Public Registry Formulary Computer ideology formulary instead of handwritings; Elimination of the typewriters; Compatibility of the electronic information and hardcopy;

14 Digital Cadastre Map provided by GTZ project

15 Digital map with attached land parcels

16 Conclusion: Reform Outcomes Registration timing reduced from 2 months to 3-5 days Registration procedure simplified from 67 to 7 steps Previously queues were 2-3 hours Today queue only minutes Database on web-page provides accessibility to information All the above mentioned provided anti- corruptive system establishment

17 Thank you for attention