Course Outline MAIL.PPT/1 © All Rights Reserved by TQMI TQMI, India's leading training and consultancy organisation, with its network of offices across the country, specializes in providing solutions to all your quality related issues. With more than 16 years of its operations, TQMI utilizes the wealth of experience of its counselors, who conduct the training programmes and convert the whole experience into a cherishable memory for all the participants. The fact that these training programmes are taken repeatedly by its client companies who recommend these programmes to others, is itself a trend setting phenomena. All the exercises and case studies are prepared with the knowledge gained by the counselors and make these programmes useful and practical for the participants. The number of times these courses are conducted in all these years speak for the value addition the client organizations get out of these courses. The blue chip companies who are working with TQMI have achieved tremendous benefits from these courses and the value addition in their quality management system speaks for the quality of these programmes. Purpose & Outcome WORKSHOP ON QUALITY FUNCTION DEPLOYMENT Process Through presentation, workshop and case studies, participants would be provided an overview on the use of Quality Function Deployment (QFD) as an approach to Total Quality Management. inputs on the use of QFD for Technology Deployment, Reliability Deployment and Cost Deployment. inputs on how to use QFD for customer need identification, competitor strengths, design characteristics, quality charts, parts deployment and process characteristics. an opportunity to work in team environment for cross function communication. Schedule : 0900 to 1800 hrs. (Both days) Who Should Attend ? Senior and middle management executives who are responsible for marketing, product development, design, engineering, quality, process and product planning. Why TQMI ? Two Days To identify customer requirements and then to design, develop and produce a new product or improve on existing product in half the normal time, in order to survive in the rapidly changing time. By the end of the course, participants would be able to -develop QFD charts-integrate customer requirements into design parts and process requirements. -learn to communicate across functions.-use of QFD in Product / Process Design. F0820 ISSUE 5 PNL 428_2

Course Outline MAIL.PPT/2 © All Rights Reserved by TQMI TQMI, India's leading training and consultancy organisation, with its network of offices across the country, specializes in providing solutions to all your quality related issues. With more than 16 years of its operations, TQMI utilizes the wealth of experience of its counselors, who conduct the training programmes and convert the whole experience into a cherishable memory for all the participants. The fact that these training programmes are taken repeatedly by its client companies who recommend these programmes to others, is itself a trend setting phenomena. All the exercises and case studies are prepared with the knowledge gained by the counselors and make these programmes useful and practical for the participants. The number of times these courses are conducted in all these years speak for the value addition the client organizations get out of these courses. The blue chip companies who are working with TQMI have achieved tremendous benefits from these courses and the value addition in their quality management system speaks for the quality of these programmes. Purpose & Outcome WORKSHOP ON QUALITY FUNCTION DEPLOYMENT Process Education and training input followed by hands on case study to implement the learning's made. Schedule: 0900 to 1700 hrs (All the days) Who Should Attend ? Number of participants Junior/ Middle/ Senior level executives All those involved with collection of data, for customer requirements i.e. Marketing, Sales, Service etc. All those involved in conversion of above data into product & process specific information i.e. Design, Engineering, QA and Manufacturing etc. Why TQMI ? Three Days To identify the need for and process of Quality Function Deployment to orient the organization for customer requirements driven organization. By the end of the course participants would be able to: define QFD in company language. capture and deploy the customer voice. identify associated quality characteristics. draw quality table and QFD chart. develop QCPC/ Control plan. F0820 ISSUE 5 PNL 428_3