Insights from the MACE Operations Survey LARRY DOWELL, DOWELL MANAGEMENT 1

Chamber Operations Survey

Larry Dowell, Executive Director - MACE 3 Former President/CEO of the Saint Paul Area Chamber of Commerce Founded Dowell Management in 2007 Nearly 40 years in organizational business management Products: o Full Association Management o Strategic Planning o Executive Search

About MACE 4 Founded in 1972, serves six-state region Iowa, Minnesota, Nebraska, North Dakota, South Dakota, Wisconsin Purpose is three-fold Provide continuing education opportunities Facilitate connection with industry peers Develop a regional ethic among chambers of commerce Expanded Product Line Annual Conference Biannual Compensation & Benefits Survey Biannual Operation Survey Membership Satisfaction Survey Newsline Advocacy Alliance

Survey Categories Organizational Structure and Function Governance Membership Communications Staffing & Continuing Education Events Public Policy and Political Action Financials *Information is organized by state, budget size, and year 5

State Participation WI 26%, 40 IA 18%, 28 MN 31%, 48 NE 15%, 23 SD 10%, 15 Methodology Self reporting, sampling, corrupt data Who was surveyed Iowa, Nebraska, Minnesota, South Dakota, Wisconsin 6

Organizational Structure & Function 4.5% of chambers in the $50-$100k category have foundations 60% of chambers in the $1 million+ category have foundations Does your chamber have a foundation? 7

Organizational Structure & Function 8

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Governance Does your chamber have a Board of Directors job description? 10

Governance During your last Board of Directors election, what was the election process? 11

Governance

Membership Will you be increasing the dues rate for existing members in 2015? 13

Communication 14

6.5 years Average employee tenure is Regardless of size of chamber Average number of staff 15 Staffing & Continuing Education

7% What was your chamber’s employee turnover rate in the last complete fiscal year? 18%

Events & Programs Which of these programs does your chamber currently offer? 17

Events & Programs 35% Average non-member event price increase 18

Public Policy & Political Action At which levels of government does your organization advocate on behalf of members? 19

Profitability % 55% 71% % 0 47% Dues Revenue 49 % Non-Dues Revenue Average dues vs. non-dues Revenue % 20

Financials At the end of the last fiscal year, which of the following did your organization perform? 21

Operations Survey Conclusion Chambers who participated will received a code for a complimentary copy. Those who did not participate can purchase the report for $45 Chambers desiring custom reports or specific data requests should be directed to: Jake Ganser, Dowell Management |

US Chamber National Advocacy Survey 23

Does your chamber have a public policy or government affairs program? 24

Chamber activity involving candidates or other campaigns (check all that apply): 25  Candidate Debate Forums: 68%  Take Position on Ballot Proposals: 67%  Host Candidate Event/Meet & Greet: 65%  Candidate Questionnaire: 48%  Monitor/Publish Voting Records: 38%  Get out the Vote Programs (GOTV): 31%  Political Action Committee (PAC): 30% cont. next page >

Continued - Chamber activity involving candidates or other campaigns (check all that apply):  Candidate Recruitment: 28%  Candidate Endorsement by PAC: 20%  Candidate School: 18%  Independent Expenditures: 17%  Candidate Endorsement by Chamber: 16%  Release an Annual Voters Guide: 15%  Candidate Fundraising: 12% 26

Advocacy Alliance Policy Conference 27 For more information and to register, visit:

Thank you ANY QUESTIONS? 28