2-Dec-15 23: QUARTERLY REPORT (4th Quarter Oct - Dec)

Quarterly Report – th Quarter 2-Dec-15 23:01 THIS QUARTER IN REVIEW The holiday season brought about an increased need for Holiday Adoption Programs and Holiday Toys and Gifts. These services became two of 2-1-1’s most referred services this quarter. The top unmet need this quarter were Gas Bill Payment Assistance and Holiday Toys and Gifts. The primary reason these needs went unmet was that either no program was available or all programs were full by the time the caller contacted Gas Bill Payment was the number one service request, demonstrating an 38% increase in caller requests over last quarter. Food Pantries was the second most requested service.

Quarterly Report – th Quarter 2-Dec-15 23:01 CALLS RECEIVED THIS YEAR Q1 Q2 Q3 Q4

Quarterly Report – th Quarter 2-Dec-15 23:01 TOP 5 SERVICES PROVIDED

Quarterly Report – th Quarter 2-Dec-15 23:01 PRIMARY SOURCE OF INCOME

Quarterly Report – th Quarter 2-Dec-15 23:01 INCOME LEVEL

Quarterly Report – th Quarter 2-Dec-15 23: STRATEGIC ALIGNMENT BASIC NEEDS EDUCATIONAL PREPAREDNESS FINANCIAL STABILITY Food Initiative: Ensuring individuals and families have access to three square meals every day by focusing on sustaining and expanding federal assistance programs, increasing utilization of existing food programs, and expanding the distribution system to meet the increased need. Mortgage Foreclosure: A regional initiative assessing the type of assistance needed pertaining to a mortgage foreclosure or delinquency by linking callers to a website that finds and triages callers with “best-fit” housing counseling agencies.  This quarter linked 275 homeowners with this service. Homelessness Prevention & Rapid Re-housing: In partnership with the City of Detroit, served as the front door to residents who are homeless or at risk for becoming homeless. Through screening and assessment, is able to create an efficient system of linking eligible families and individuals to the partner agency that can best meet their needs, thus conserving stretched agency human resources needed to serve this population.  This quarter referred 6,939 individuals and families with this program.

Quarterly Report – th Quarter 2-Dec-15 23: STRATEGIC ALIGNMENT BASIC NEEDS EDUCATIONAL PREPAREDNESS FINANCIAL STABILITY Great Start Collaborative: Providing information and registering licensed child care service providers for state-required child care trainings.  This quarter, linked 3,125 child care service providers with required training. Plan First!: Providing outreach to low-income uninsured women in determining their eligibility for a State-sponsored women’s health plan.  447 women were connected to this program this quarter via DTE Vulnerable Citizens Hotline: is working in partnership with DTE Energy to assist customers experiencing difficulty in maintaining utility service. By calling into , DTE field staff are immediately linked with a Call Associate who will deploy a mobile unit to the customer’s residence. Once deployed, mobile staff work with the household to ensure that DTE customers are able to reside in a home that has safe and legal utility service.

Quarterly Report – th Quarter 2-Dec-15 23:01 TOP UNMET NEEDS & REASONS *Other reasons include caller did not meet income requirements, caller was not the target population of the agency and caller could not afford services.

Quarterly Report – th Quarter 2-Dec-15 23:01 IMPROVING LIVES YES 86% “After losing my job, I was falling behind in paying my bills and found myself in the situation where I was going to lose my home. Thanks to 2-1-1, I was able to keep my home out of foreclosure.” – Allen “I really needed to see a doctor but could not afford to pay to see one. I wasn’t sure where to go. I called and with their help was able to receive the services I needed.” - June “I recently went through a divorce. I have a son and was unemployed. I was overwhelmed and didn't know what to do or where to turn. I called and was referred to Hope Center I was able to shop grocery store style at their pantry..” - Jessica

Quarterly Report – th Quarter 2-Dec-15 23:01 TOP 20 SERVICE REQUESTS

Quarterly Report – th Quarter 2-Dec-15 23:01 TOP 20 SERVICE REQUESTS

Quarterly Report – th Quarter 2-Dec-15 23:01 TOP 20 REFERRALS PROVIDED

Quarterly Report – th Quarter 2-Dec-15 23:01 TOP 20 REFERRALS PROVIDED

Quarterly Report – th Quarter 2-Dec-15 23:01  United Way for Southeastern Michigan  United Way of Washtenaw County  United Way of Monroe County  Huron Valley Ambulance  Macomb Crisis Center  Common Ground  Neighborhood Service Organization For additional information on this report, contact: Kristen Bolds, Operations Manager ( ) For more information about 2-1-1, contact: Dave Bartek, Director UNITED WAY PARTNERSHIP