1. “Bringing People and Services Together”

2. Topics Poverty in Utah Poverty in Utah Utah Food Bank Programs Utah Food Bank Programs 2-1-1 Information Center 2-1-1 Information Center Community Partners/Programs Community Partners/Programs Why 2-1-1? Why 2-1-1? Accomplishments/Plans Accomplishments/Plans

3. Utah Today Poverty in Utah is 10.6%(256,432 people) Poverty in Utah is 10.6%(256,432 people) 89,751 children live in poverty 89,751 children live in poverty 14,250 seniors live in poverty 14,250 seniors live in poverty Roughly 345,000 Utahns face food insecurity each day Roughly 345,000 Utahns face food insecurity each day Utah Ranks 6 th in the nation for food insecurity – highest food insecurity growth in the nation Utah Ranks 6 th in the nation for food insecurity – highest food insecurity growth in the nation

4. UFB Mission To build caring communities by responding to basic human needs To build caring communities by responding to basic human needs Food Collection and Distribution - statewide Food Collection and Distribution - statewide Services for Seniors - SLCO Services for Seniors - SLCO 211 Information and Referral 211 Information and Referral Health and human services referrals – statewide Health and human services referrals – statewide Disaster support – statewide Disaster support – statewide Volunteer Center – Salt Lake, Summit, Tooele, Davis counties Volunteer Center – Salt Lake, Summit, Tooele, Davis counties

5. “2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities.”

6. My child is on drugs I want to kill myself I need to find childcare I want to volunteer We can’t help with that I don’t know, please hold. I’ll try to transfer you to an agency who can help We only do senior daycare We don’t serve your area I can’t pay my rent We don’t need volunteers I don’t know about those resources We only know about domestic violence programs

7. 2-1-1 I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer Suicide Prevention Hotline Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center 2-1-1, how may I help you? Yes, I can connect you with someone who can help…

8. 2-1-1 Information Center Trained Information Specialists answer requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs Trained Information Specialists answer requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs Accessible in 140 languages Accessible in 140 languages Free call Free call 2-1-1 2-1-1 Toll-free 1-888-826-9790 Toll-free 1-888-826-9790 Resource database – inclusion criteria Resource database – inclusion criteria Statewide/community outreach Statewide/community outreach

9. 2-1-1 Call Activity 102,805 calls in FY 2009 (+18%) 102,805 calls in FY 2009 (+18%) Housing Housing Health care Health care Food Food Government services Government services Holiday programs Holiday programs Utility assistance Utility assistance Etc. Etc.

10. 2-1-1 Call Activity

11. 2-1-1 Call Activity – Health (11,714) 1/1/2009 – 10/19/2009

12. Resource Lists/Directories/Newsletters General Resource List for each county in Utah General Resource List for each county in Utah Specialized lists Specialized lists Health and Human Services Directories Health and Human Services Directories Salt Lake, Summit, Tooele and Davis Salt Lake, Summit, Tooele and Davis Weber – Morgan Weber – Morgan Emergency Preparedness Directory Emergency Preparedness Directory What’s Up? What’s Up?

13. www.utahcares.utah.gov

14. www.211ut.org

15. www.211ut.org

16. www.211ut.org

17. 2-1-1 Community Partners State of Utah State of Utah Counties/AOGs Counties/AOGs VOAD VOAD United Way United Way SLCO Aging Services SLCO Aging Services Homeless agencies Homeless agencies Salvation Army Salvation Army UCAPA UCAPA Etc. Etc.

18. 2-1-1 Special Programs Volunteer Income Tax Assistance (VITA) Volunteer Income Tax Assistance (VITA) Utah Special Needs Registry Utah Special Needs Registry Salt Lake City Registry Salt Lake City Registry Utah End Meth Now Campaign Utah End Meth Now Campaign Know more…kNOw DRUGS Know more…kNOw DRUGS Utah Saves Utah Saves Gang Prevention Taskforces Gang Prevention Taskforces Foreclosure Prevention Foreclosure Prevention Sandy City POD Communication Sandy City POD Communication H1N1 influenza, seasonal flu H1N1 influenza, seasonal flu Disaster response Disaster response

19. 2-1-1 Volunteer Center Supports Volunteer Coordinators Supports Volunteer Coordinators Offers database of agencies and opportunities Offers database of agencies and opportunities Links volunteers and opportunities Links volunteers and opportunities Volunteer recognition Volunteer recognition Summer of Service youth program Summer of Service youth program

20. Why 2-1-1? People need help finding help People need help finding help Eliminates fragmentation and confusion with multiple 800 numbers Eliminates fragmentation and confusion with multiple 800 numbers Cost saving - 2004 University of Texas at Austin national cost-benefit analysis – net value to society approaching $130 million in the first year alone. Cost savings for tax payers, employers, and government. Cost saving - 2004 University of Texas at Austin national cost-benefit analysis – net value to society approaching $130 million in the first year alone. Cost savings for tax payers, employers, and government.

21. Why 2-1-1? Offers simple access to services Offers simple access to services One-number access to a wide range of service information One-number access to a wide range of service information Quality referrals eliminate need for multiple calls Quality referrals eliminate need for multiple calls State-wide offers I&R to rural areas State-wide offers I&R to rural areas Updated public information can be disseminated quickly Updated public information can be disseminated quickly

22. Why 2-1-1? Less duplication as 2-1-1 reduces the need for other entities to develop, maintain, and operate new I&R systems or 800 numbers Less duplication as 2-1-1 reduces the need for other entities to develop, maintain, and operate new I&R systems or 800 numbers Offers centralized disaster response information (after 9/11, 95% of all calls in CT for mental health counseling, volunteering, and other services went to 2-1-1. New York, without a 2-1-1, created 400 new information lines, resulting in confusion and wasted resources) Offers centralized disaster response information (after 9/11, 95% of all calls in CT for mental health counseling, volunteering, and other services went to 2-1-1. New York, without a 2-1-1, created 400 new information lines, resulting in confusion and wasted resources)

23. For Our Community, 2-1-1… Is a social barometer and community planner Is a social barometer and community planner Relieves misdirected calls to government and non-profit agencies Relieves misdirected calls to government and non-profit agencies Decreases misuse of 911 Decreases misuse of 911 Provides community wide referrals often beyond the original question Provides community wide referrals often beyond the original question

24. FY 2009 in 2-1-1 Increased call volume and outreach Increased call volume and outreach Installed new referral system Installed new referral system Installed new phone system Installed new phone system Increased staff Increased staff Call taking Call taking Fulltime Data Associate Fulltime Data Associate Expanded senior resource listings Expanded senior resource listings Started quality program Started quality program Increased statewide outreach Increased statewide outreach Established disaster role Established disaster role

25. FY 2010 2-1-1 Plans Launch new website, on-line database, update process Launch new website, on-line database, update process Start statewide 2-1-1 Utah Collaborative Start statewide 2-1-1 Utah Collaborative Increase statewide outreach Increase statewide outreach Support 2-1-1 US Support 2-1-1 US Manage increased call volume Manage increased call volume Support ADRC, Weatherization, HEAT, etc. Support ADRC, Weatherization, HEAT, etc. Begin AIRS accreditation process Begin AIRS accreditation process Continue to formalize disaster role Continue to formalize disaster role Publish Weber/Morgan Directory Publish Weber/Morgan Directory Grow Volunteer Center Grow Volunteer Center

26. www.211ut.org

27. 2-1-1 I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer Suicide Prevention Hotline Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center 2-1-1, how may I help you? Yes, I can connect you with someone who can help…

28. 2-1-1 Information and Referral Dial 2-1-1 from anywhere in the state 978-33331-888-826-9790 www.211ut.org www.utahcares.utah.gov ww.utahcares.utah.gov Monday – Friday 8:30am to 6:00pm After hours voice mail Lorna L. Koci 801-887-1226 Services Director Utah Food Bank