Information Technology Update Presented by Peter Santos October 27, 2008

Overview Departmental Goals and Objectives Pilot Projects Projects Completed Future Projects Helpdesk and Infrastructure Statistics

Provide high level Technical Support to accomplish the Strategic Objectives set by the School Board. Enhance Curriculum and Improve Instruction. Support Student learning and development. Provide Equitable Student and Staff access to high quality Technology. Departmental Goals and Objectives

Chief Financial Officer Mark Dunham Network Engineers Peter Santos Consultants: Raul Samayoa James Bowen Arthur Leheurx Director of Technology (Acting) Peter Santos Student Information Systems REG 2000 Team Consultants: Lou DiPaola Mark Achin George Harlow Network Facilitator Peter Santos PLATO Efrain Osorio Tech Services Expeditor VACANT Administrator Cathy Sperduti Field Service Specialists Mark Anderson David Curry John DiSano Abayomi Elemo Julio Estrada Cleora Francis- O’Connor Vinicio Vasquez Rodney Wilson VACANT Department Clerks Lee Ann Claytor Doreen DaCruz Leatrice Higgins Technology Organizational Chart

Pilot Projects Student (Exchange Labs) Web based on-line hosted service for students. Built-in protection from internal and external threats (Antivirus, Anti-Spam and SSL Security). Pilot launched during the week of October 20 th at Mount Pleasant and Classical High Schools, 950 accounts. SIS Personal Literacy Plan Module A Document Intervention Module for students. Documents teaching strategies used to assist students to overcome literacy obstacles. Piloting in two elementary schools ( C. Young and Fogarty )

Pilot Projects N-Computing Solution that expands computer access improving student to computer ratios. Reduces technology acquisition and ongoing maintenance costs. Energy Savings. Pilot Launched during the week of October 13 th at Feinstein ES at Broad St. and Veazie St. school site will follow shortly. NComputing X-series PCI-based 10m / 33ft. distance Up to 7 users per PC

Projects Completed September & October Central Workstation Deployment Installation of 330 workstations and 44 printers. Removal of 110 workstations. Completed in 2 weeks. Cost savings of over $60,000 on hardware purchases. mCLASS DIBELS PDA Deployment Deployment and setup of 100 PDAs. Setup of sync stations in common areas in 7 schools.

Projects Completed September & October Gilbert Stuart MS and Feinstein HS Wireless Deployment and setup of 25 network Access Points. Both campuses are fully wireless improving network access for students. Energy Savings Script Turns off all computers housed in all schools at a certain time.

Projects Completed July & August Over 30 Projects were completed during the summer break. –Sample of Projects Completed Upgraded internet bandwidth at 28 school sites. Installed new Server hardware that will house the Student Information System’s database. Replaced all network equipment at Central High School. Installed a new security workstation in the Administration building. Upgraded 10 school network routers.

Future Projects Re-deploy workstations to Elementary schools Evaluate and repair workstations that were removed from Central HS to improve student to computer ratio. Student Information System Server Upgrade Upgrade of server hardware to improve overall application performance. New Construction Projects (CTE & Bishop) Main focus on network infrastructure meeting specifications outlined in the current tech plan.

Future Projects Erate (Year11) Network Projects Replacement of entire network equipment and adding wireless coverage in 7 schools. Upgrade of network routers in 10 schools. Total cost of $579, District’s local share of cost $60, New Technology Plan ( ) Align Tech Plan to the curriculum plan. Make certain Technology goals are achievable. Regular scheduled evaluations of the Tech Plan.

Helpdesk Statistics (Comparing Sept 2007 to Sept 2008)

Helpdesk Statistics September Total Number of Technical Requests: 1,490 s: 1041 Phone Calls: 297 V-Mail: 145 Walk Ins: 7 Requests Resolved By the Helpdesk: 1000 Total Number of Work Orders created by the Helpdesk: 490 Total Amount of Work Orders created: 534 Average response time; 1 business day. Average response time to resolution, within 5 business days.

Infrastructure Statistics Locations Supported: 51 Network Servers: 95 (8% Virtualized) Network Equipment: Over 1,300 devices Network Users: Over 27,000 Accounts Student Workstations: Approximately 7,000 1/3 have been purchased in the past 3 years. 5:1 (ES), 3:1 (MS) and 3:1 (HS) Ratio of computers to students Applications: 150 local and networked applications.