1 Book Cover Here Copyright © 2015, Elsevier Inc. All rights Reserved Chapter #16 Orientation for Security Officers Security Supervision and Management Theory and Practice of Asset Protection, 4th Edition

2 Copyright © 2015, Elsevier Inc. All rights Reserved Orientation for New Hires “Orientation of New Employees” begins with the posting of a vacancy, the invitation to enter the employee screening process, and most importantly—the interview itself.

3 Copyright © 2015, Elsevier Inc. All rights Reserved Background Checks/ Investigations Conducting a thorough background Criminal record check in a particular state or possibly nationwide Social security number check Motor vehicle record check Employment verification Credit check Fingerprinting for criminal background check Drug testing

4 Copyright © 2015, Elsevier Inc. All rights Reserved Pre-Orientation Interviewing – make a good impression

5 Copyright © 2015, Elsevier Inc. All rights Reserved Personal Appearance and Uniform Maintenance Discuss expectations Uniforms Hair cuts Piercings and tattoos

6 Copyright © 2015, Elsevier Inc. All rights Reserved Within First Week of Arrival Departmental orientation by supervisor Functions Organization Goals

7 Copyright © 2015, Elsevier Inc. All rights Reserved Within First Week of Arrival Orientation should cover job responsibilities annual review performance evaluation standards and expectations introduction to department members tour of department confidentiality emergency procedures

8 Copyright © 2015, Elsevier Inc. All rights Reserved Within First Week of Arrival Standardized Field Training helps reduce liability as it relates to: Negligent hiring Negligent retention Negligent assignment Negligent entrustment Negligent training Negligent supervision Failure to direct Due process issues

9 Copyright © 2015, Elsevier Inc. All rights Reserved Training Topics (examples): Professionalism Ethics Confidentiality Limits of Authority Use of Force Drug and Alcohol Use Firearms and Other Weapons Workplace Violence Prevention Emergency Response Harassment Social Media Policy

10 Copyright © 2015, Elsevier Inc. All rights Reserved Before New Staff Member Arrives For new staff (examples): Welcome letter Uniform Instructions on parking Expectations for meals and breaks For current employees (examples): Announce new hire Explain new hire’s role Send around a photo Go over employee handbook, if you have one

11 Copyright © 2015, Elsevier Inc. All rights Reserved Before New Staff Member Arrives Go over employee handbook, which might include Mission of the organization Company values Standards of conduct Benefits Etc.

12 Copyright © 2015, Elsevier Inc. All rights Reserved First Day of Work Payroll and personnel orientation Additional checkpoints Issue an employee ID Meet with supervisor for office orientation, goals, and objectives Review primary activities

13 Copyright © 2015, Elsevier Inc. All rights Reserved Mentoring A formal process where mentors are trained and sometimes compensated for taking someone under their wing

14 Copyright © 2015, Elsevier Inc. All rights Reserved Report Writing Six Important Points of the Security Incident Report What? Where? Who? When? Why? How?

15 Copyright © 2015, Elsevier Inc. All rights Reserved Role of the Security Officer Security/protection officers should not rely only on their uniform to maintain a professional image. They must also ensure that every facet of their being serves to project a positive public image, including their demeanor and the manner in which they interact with people.

16 Copyright © 2015, Elsevier Inc. All rights Reserved Other Points to Consider Responsibilities of immediate supervisor Meetings with human resources and other administrative departments There are key activities for new hires within their first six months Performance reviews and evaluations Meeting key personnel Staff orientation