1. ADMINISTRATIVE OFFICE MANAGEMENT
Chapter 16
Managing Workplace Safety
Chapter 16
Administrative Office Management, 13th Ed

2. Scope of Safety Management
Types of Workplace Violence
Violence by Strangers
Violence by Customers or Clients
Violence by Coworkers
Violence by Personal Relations
A Risk Factor is “A condition or circumstance that may increase the likelihood of violence occurring in a particular setting.”
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Administrative Office Management, 13th Ed
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3. Administrative Office Management, 13th Ed
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Changes in the…in the workplace
Page 388
In its 1996…in the work setting
Desk rage…in the workplace
Workplace violence…personal relations
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Type 2:…or passengers
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Administrative Office Management, 13th Ed

4. Administrative Office Management, 13th Ed
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Type 3:…with the workplace
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Type 4:…outside of work
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A risk factor…likelihood of violence
A crisis management program…procedure
Chapter 16
Administrative Office Management, 13th Ed

5. Crisis Management Program
Hazard Assessment
Hazard Prevention and Control
Training and Instruction
Reporting Procedure
Chapter 16
Administrative Office Management, 13th Ed
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6. Administrative Office Management, 13th Ed
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Hazard Assessment…for workplace violence
Page 392
Hazard Prevention and…workplace incident
Reporting Procedure…has occurred
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Administrative Office Management, 13th Ed

7. Workplace Safety Policy in the Workplace Policy
Safety Policies
Workplace Safety Policy
Domestic Violence
in the Workplace Policy
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Administrative Office Management, 13th Ed
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8. Administrative Office Management, 13th Ed
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Safety Policies…expected of them
Although you can…a workplace accident
Page 394
Domestic violence is…over a partner
Chapter 16
Administrative Office Management, 13th Ed

9. Pre-employment Background Checks Can Report on…
Prior employment verification
Education verification
Licensing verification
Motor vehicle record
Credit history
Social security number
Reference checks
Criminal record
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Administrative Office Management, 13th Ed
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10. Administrative Office Management, 13th Ed
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Although specific industries…only)
Negligent hiring…while hiring
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The Fair Credit…is conducted
Page 397
Often a potential…a person’s performance
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Administrative Office Management, 13th Ed

11. Preventing Workplace Violence
Identify Prevention Strategies
Acknowledge the warning signs of potential violence
Offer training to all managers and staff
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Administrative Office Management, 13th Ed
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12. Administrative Office Management, 13th Ed
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A hostile work environment…behavior
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Administrative Office Management, 13th Ed

13. Five Warning of Escalating Behavior
Confusion
Anger
Hostility
Blame
Frustration
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Administrative Office Management, 13th Ed
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14. Administrative Office Management, 13th Ed
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Warning sign may…work-related problems
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Warning Signs {all five please}
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The crisis is not over…public relations
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Administrative Office Management, 13th Ed

15. Now You Know Everything There is to Know About:
Managing Workplace Safety
Chapter 16
Administrative Office Management, 13th Ed