Smart Surveys Anderson & Isabel

Session Starters Please silence your cell phones When asking questions please clearly state your name and where you are from Try to hold questions for Question Breaks A link where you can download the PowerPoints will be available after the conference for review, but take notes! Sit back, relax and let’s have some fun

Let’s Discuss… Why you should use surveys Page Conditions Survey Options Launching Methods Templates Analytics Trouble-Shooting

Why Use Surveys? Collect information from students & employers Options to link that data with your site Online surveys have been proven to have higher response rates Analysis is easier No transmission time

Using Surveys Creatively Keeping up with your Alumni Employer feedback School orientations Student Worker Award nominations

Page Conditions What is a page condition? – It’s a criteria to determine if a user can see or not see a page of the survey based on how they answer previous questions. Think of it like a bouncer at the door of a club, you have to answer the question a certain way to be let in

Page Conditions Continued Why should I use page conditions? – Allows for a single survey to apply to a wider audience through redirects – Survey takers do not have to answer every question, just those that apply Tips/Advice – Complete all questions, then add page conditions – Map it out/ Think ahead! – Test it out!

Page Conditions Continued

Editing Page Conditions

Question Break Questions?

Survey Options Survey specific

Templates What can you do? – Add images (school logo) – Incorporate School Specific Colors (hex codes) – Customize fonts – Include headers and footers Benefits – Branding – Reach target audience – Time saver & more attractive/appealing – Seamless Choose your template – Preview before launching!

Questions?

Survey Options Completion Action – Desired action that should occur when a user completes the survey. – Completion Message – Completion URL – Redirect after completion – URL for Continue button

Survey Options Continued Button and Page Numbering Option Send Responses To.. – Receive notifications after every survey response – Multiple addresses can be notified Separated by semi-colon Respondent – Select Yes – Choose the survey question that contains the address

Survey Options Continued Administrator Properties – DO NOT: Edit the Owner! – DO: Enter the address of the administrator of this survey

Question Break

Launching Your Survey What are the 4 methods to launch? 1.In system with prompt 2.In system without prompt 3. / “anonymous” 4.Embed link in website or in a memo

Launching Your Survey Option 1 In your system with prompt Option 2 In system without prompt – No pop-up message – Surveys can be accessed from the “I want to” task

Launching Your Survey Option 3 System login not required - “anonymous” Copy/paste link in body of Option 4 Embed link in website or in a memo

Questions?

Analyze Your Survey Responses! Select Survey – Results Overview – Individual Responses – Export Data to excel CSO – Student Report – Pull CSO student information

Trouble-Shooting Your Surveys My Survey is Not Sending Out – What to check Survey date range (in Select Survey.Net) Status (Open/Closed) Launch Options are Correct My Survey is Going to The Wrong Users – What to check Survey Criteria

Trouble-Shooting Your Surveys Cont. The Order of Questions is Incorrect – What to check Page Conditions in correct location Page Condition Groups Users are Not Completing Their Surveys – What to check The 15 minute timeout for each page is set in Select Survey.Net, not CSO – add in a memo to the top of each page explaining the timeout Take the survey and see if you need to separate some pages

Trouble-Shooting Your Surveys Cont. Questions

Open Discussion

Thanks for Attending! If you have any questions please contact the Support Team or your CRM! Join us for lunch downstairs at 12:00pm. Be sure to check the agenda for CSO partner sessions happening throughout.