Library Staff Training: High Tech & High Touch Donovan Deakin Learning Product Manager WebJunction

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Market Research Trends An increase in interest and adoption of online learning Dissatisfaction for respondents with their own existing Online Learning programs Barriers to training –Staff time –Expertise –Lack of funding –Technology

Training Methods Face to Face most popular –In house –Outside contractor Conferences Online training from outside source

Online Learning adoption Majority offer online learning today or will in the next two years. Methods –Synchronous - Larger budgets –Self paced – All sizes

Blended Learning Adoption is varied Not just online courses and face to face Many libraries using Web 2.0 technologies

Web-based Staff Training

Formal Training Plans Majority will in the next two years. Talent/performance management

Management Content Leadership and Succession Planning –Management –Supervision Marketing and promoting library services Board/Trustee Training

Patron Services Content User services –Youth –Cultural and Lingual Diversity –Adults Working with patrons –Difficult patrons –Social Challenges

Technology Content Information technology Computer applications and tools Web 2.0

Training Budgets Budgets currently static Minority see an increase in the next 2 years

Impact and ROI of Training Morale/job satisfaction Attendance and evaluation of trainings Job performance ratings Improved Library Services

Summary of Findings Content design needs to fit into existing schedules Budgets static, projected to increase Online learning adoption slow, but will grow Growing awareness and interest for Web 2.0