The Community Eye of the Hurricane: Gulf Coast Public Libraries’ Experiences and Needs Related to Hurricane Response Karen Vargas, Michelle Malizia and.

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Presentation transcript:

The Community Eye of the Hurricane: Gulf Coast Public Libraries’ Experiences and Needs Related to Hurricane Response Karen Vargas, Michelle Malizia and Cindy Olney NN/LM South Central Region SCC/MLA October 19, 2010

The public views libraries as “a first choice, first refuge, and last resort in a range of emergency and e-government circumstances 1 ” – Bertot et al. * ©Istockphoto. All rights reserved

Hurricanes are the most common disaster to hit the South Central Region

NN/LM SCR explored ways to support public libraries’ hurricane response through a needs assessment ©Istockphoto. All rights reserved

From this needs assessment, the NN/LM SCR developed a plan for working with public libraries ©Istockphoto. All rights reserved

Needs Assessment Methods ©Istockphoto. All rights reserved

The needs assessment was conducted with public librarians from Texas and Louisiana

Phase one involved phone interviews with public librarians

Phase 2 involved advisory group meetings in Texas and Louisiana

Findings

Health care providers and emergency responders need to know the resources public libraries provide Shelter ● Information ● Meeting Space ● Internet Access ● Expert Assistance

Public librarians should know more about health professionals and emergency responders

“Is my house underwater?” “Where can I fill my prescription?” “Is the water safe?” “How do I complete this FEMA form?”? “¿Habla usted español?” “Where is the rest of my family?” Libraries are the information centers for displaced victims “Can I go home?” ©Istockphoto. All rights reserved

Information needs Local services First aid Environmental hazards Mold control Mental health

Cell phone and Internet connectivity was not reliable

It was a challenge for library staff to protect themselves emotionally

The NN/LM SCR Action Plan ©Istockphoto. All rights reserved

Promote public libraries to emergency responder communities Public libraries rock during emergencies! Pass it on!

Provide opportunities for public libraries to network with emergency responders

Offer a tutorial called Mental Health for Librarians During a Disaster

Offer NN/LM emergency preparedness training and information through the State Libraries

Offer a Disaster Preparedness Award

Develop a buddy system to help public libraries with users’ health information needs during hurricanes

1 Bertot JC, Jaeger PT, Langa LA, and McClure CR. Public access computing and Internet access in public libraries: The role of public libraries in e-government and emergency situations. First Monday [Internet] Sep 4 [cited 2010 May 27];11(9):[about 18p.]. Available from: /article/view/1392/1310 Reference This project has been funded in whole or in part with Federal funds from the Department of Health and Human Services, National Institutes of Health, National Library of Medicine, under Contract No. N01-LM with the Houston Academy of Medicine—Texas Medical Center Library.