Tools & Techniques for Managing Employee Relations Issues - STAR

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Presentation transcript:

Tools & Techniques for Managing Employee Relations Issues - STAR January 2015 Mile High Adventure Ascend the HR Summit Dr. Kristy D. Smith, Vice President of Academic Affairs

Overview – Employee Relations (ER) How do you treat others? Do you demand or consult? Do you tell or do you ask? Do you share in the process or direct? Simple, right? In theory! What does Employee Relations mean to you? 2015 Mile High SHRM Conference January 2015

2015 Mile High SHRM Conference Your turn Think of a recent example in your work like where you had to provide an employee feedback (coaching for improvement or coaching for performance) On the paper in front of you, write a synopsis of that conversation 2015 Mile High SHRM Conference January 2015

2015 Mile High SHRM Conference Gold Star 2015 Mile High SHRM Conference January 2015

2015 Mile High SHRM Conference Essentials of ER Consulting is a critical component to ER When you consult, you lead by asking for input and partnering with employees Process is shared Communication is essential 2015 Mile High SHRM Conference January 2015

2015 Mile High SHRM Conference STAR – STAR/AR There are several organizations that use the STAR – STAR/AR method. The graphic here is from Development Dimensions International (DDI). 2015 Mile High SHRM Conference January 2015

Key Principles (to meet personal needs) ESTEEM Maintain or enhance self-esteem. EMPATHY Listen and respond with empathy. INVOLVEMENT Ask for help and encourage involvement. SHARE Share thoughts, feelings, and rationale. (to build trust) SUPPORT Provide support without removing responsibility. (to build ownership) © Development Dimensions International, Inc., MMXII. Revised MMXIV. All rights reserved. 7 2015 Mile High SHRM Conference January 2015

Interaction Essentials (to meet personal and practical needs) 2015 Mile High SHRM Conference January 2015

2015 Mile High SHRM Conference Activity Situation Task Action Result 2015 Mile High SHRM Conference January 2015

2015 Mile High SHRM Conference Questions ? 2015 Mile High SHRM Conference January 2015

2015 Mile High SHRM Conference Follow me on twitter: @drkristy08 Connect with me on LinkedIn: Kristy Standard Smith 2015 Mile High SHRM Conference January 2015