1. Empowering Choice for Rough Sleepers: Appreciative Inquiry and Personalisation Leo Richardson Riverside ECHG

2. Plan for the session 1.What is Appreciative Inquiry? 2.Appreciative Inquiry and personal support budgets - Pilot project at King George’s - July 2011 3.Appreciative Inquiry for staff development of personalised support at Acre Lane (Brixton) - January 2012

3. What is Appreciative Inquiry (AI) Strengths based approach to organisational development: David Cooperrider, 1980s (Case Western Reserve University, Cleveland) ‘Bottom-up’ not ‘top-down’ Grounded in peoples’ existing strengths Harnesses positive creativity for the future

5. Let’s have a go! Get into pairs and ask each other the questions below. When the first person asks the question, they should allow their partner to respond in as much detail as possible. Use active listening and ask open questions to bring out more detail. After one person has answered, then swap over. ‘Tell me a story about a time you achieved something that you were proud of. What were the stages you went through to achieve this? What made you want to do complete this achievement? How do you feel thinking back on what you did?’

6. AI at King George’s AI was originally introduced at King George’s in early 2010 Whole staff team 2 day session 2 ½ day residential trip for residents (8) and staff (5) in June 2010 Follow up work involving regular AI workshops and incorporation with key working Stunning results with hard to reach clients

7. Resident’s vision from first AI residential trip June 2010

8. AI and personal support budgets – July 2011 Participating residents signed agreement to engage with AI and have up to £60 per week for 11 weeks to spend on support. Support goal must be related to education and employment, reduction of drug use, or move on. 8 residents signed up, 5 continued to engage in the pilot 1 resident is making use of their personal support budget

9. Resident’s vision from latest AI residential October 2011

10. But…….. All residents taking part in the pilot have: 1.attended training courses 2.worked to reduce their drug use 3.developed clearer visions for the future 4.used AI techniques.

11. ‘Goose Egg’ activity from resident’s personal journal December 2011

12. Conclusions from this pilot Personal support budgets are a small part of the picture The barriers to making use of support are lack of motivation, self-confidence and a clear way forward AI is a very useful approach for helping dissolve these barriers The principles of AI fit perfectly with personalisation

13. AI and personalisation at Acre Lane, Brixton 2 days, whole staff team (25 th and 26 th January 2012) Appreciative conversation focused on staff skills relating to personalisation Follow up work is essential

14. Communication skills brainstorm by Acre Lane staff team January 2012

15. Staff team vision for personalisation at Acre Lane January 2012

16. Applications of AI to personalisation 1.Residential trips for residents and staff 2.On-going workshops and coaching for residents (and staff) 3.Whole staff team development – bottom up approach to personalisation 4.Staff and residents: whole system AI summit for personalisation

17. Envision a personalised future! Leo.Richardson@Riverside.org.uk