Key elements: Annual volunteer survey Volunteer Journey – process for volunteer management Guidance and training under key headings Volunteering and Community Involvement (VCI) team – at central office and in regions – 2 VCI Consultants in Wales. Website - National Trust Volunteering

Volunteer Journey Under stand your needs Design Offer Market Offer Select Induct Manag e Understand your audience Broad en Suppo rt Exit This is the process by which we plan for volunteer involvement, and manage all our work with volunteers. Guidance and case studies are available under each heading, as well as the overarching document – Managing the Volunteer Journey.

Volunteer Survey – Key themes and suggested discussion points ThemeDiscussion points Organisation and Management What is good organisation and management? Are there some areas where you feel you are more organised? Why is that? Culture and ValuesWhy is it important to work as one team? Why is it important for people across different areas of the property to meet and share experience? How often do volunteers and staff work on things together? CommunicationWhat is working well? What are the reasons for this? VoiceHow often in the past have you directly asked for feedback and input from volunteers? Do volunteers confidently put forward suggestions? EmpowermentDo you feel your volunteers are equipped to do their role – take on more? Are we providing opportunities to make best use of all their skills? EngagementDo your volunteers believe in the Trust as much as they do their property? How can they feel more closely aligned with the organisation?

Website volunteering page

External Resources Wales Council for Voluntary Action UKVPMs IVO Gwirvol, youth volunteering Investing In Volunteers National Association for Community & Voluntary Action Time Bank The Third Sector Energize