Joe Allison BUS 527
Traditional strategic planning approaches ◦ Mission statements ◦ SWOT SAP ◦ Web 2.0 Implications Resistance Lack of engagement
Missed the internet Design team asked “Are we solving the right problem” ◦ Project Torrent 35 people, 1/5 traditional designers
Onsite and offsite interviews ◦ Tap social networks ◦ Transparency ◦ Real-time feedback “What if the ERP system actually helped you by giving you that transparency?”
Packaging PowerPoint ◦ Deck of slides that told real life stories Like a demo Vetting “World Tour”
Quick prototyping Interviews Work differently
Be willing to reexamine your definition of the problem Focus helping people experience a strategy Move continuously back and forth between the abstract and the particular to make strategy real. Take the best from both worlds Expect to be uncomfortable Let everyone touch the tools