1 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 CISCO INTERNET LEARNING SOLUTIONS FOR PRODUCTIVITY AND PROFITABILITY LEARNING CREDITS PROGRAM CUSTOMER OVERVIEW

222 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Training is a Part of an Integrated Solution Product Software Service Training

333 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Cisco Learning Credits The Cisco Learning Credit Program is a way to simplify training procurement, enabling customers to: Identify training requirements Develop a training plan Prepay for training in the form of credits These credits provide access to high quality, authorized training delivered by participating Cisco Learning Partners worldwide.

444 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 What Are Cisco Learning Credits? Prepaid training bought in bulk Each credit is worth US$100 Sold in packs of 10, 100, 500, 1500 (TRN-CLC 000, TRN-CLC 001, TRN-CLC 002, TRN-CLC 003) Redeem credits throughout the year at 150+ Cisco Learning Partners Credits can apply to all Cisco Courses All e-learning and instructor led courseware

555 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Cisco Makes it Easy to Add Training to Your Purchase Simple Packaging – Cisco Learning Credits Part numbers for various packs of credits are listed on the global, wholesale and services price list. Tap capital expenditure funds One approval One budget cycle One PO Powerful web-based management tool Simplifies usage Tracks account balances

666 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 How Customers Purchase Cisco Learning Credits

777 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Learning Credit Management Tool Powerful web-based management tool simplifies usage and tracks account balances Provides monthly statements and transaction notifications Assists in managing and tracking training dollars, provides audit trail Allows Learning Partner to debit customer accounts while maintaining customer privacy Unique in the industry; customized solution

888 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Learning Credit Home Page

999 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Learning Credit Part Numbers and Pricing Each credit is worth US$100 of training Credits valid for one year Credits redeemed with participating Cisco Learning Partners Training dollars managed with on-line management tool $150, TRN-CLC-003 $ 50,000500TRN-CLC-002 $ 10,000100TRN-CLC-001 List PriceCreditsPart Number $ 1,00010TRN-CLC-000

10 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 How to Redeem Credits

11 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Credit Tool Access

12 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Estimating Learning Credits Training Needs Assessment Tool to help define skills required to deploy and maintain Cisco networks Added-value service from Cisco Learning Partners Training Map Maps CLP offerings to Cisco products and technology/solution areas Offerings are linked to course description and registration Estimator helps determine number of credits needed to purchase training

13 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Training Map

14 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Training Expert is Cisco Learning Partner Training from a Cisco Learning Partner Define needs with free Training Needs Assessment Customers redeem credits for education from authorized training providers More than 190 courses delivered by over 140 Learning Partners worldwide in 250 locations across the world Courses include ILT, e-learning, labs, simulations, and customized training Anytime, anyplace learning with web-based learning Use Training Map for specifics

15 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Who Are Cisco Learning Partners? KnowledgeNet IBM Learning Services ARS CCTI Element K IMS GigaWave Global Knowledge CTT USA ANI SkillSoft Tech 2000 Tech Data Education Telcordia Learning Services Ascolta Azlan

16 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Sample Training Offerings from Learning Partners ICND – prep class for the CCNA exam CVOICE – live e-learning course for Cisco voice over Frame Relay CCNP boot camp Aironet seminars Customized courses

17 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 Learning Credit Resources Visit Brochure, guidelines, FAQs available Questions or opportunities, send an to

18 © 2004 Cisco Systems, Inc. All rights reserved. February, 2004 In Summary… Cisco Learning Credits Program Offers Complete Network Solution Access to Cisco Training Experts On-line Credit Management Tool Administrative Efficiencies Cost Savings

19 © 2004, Cisco Systems, Inc. All rights reserved. February, 2004