State of SEWP Joanne Woytek. 2 Conference ‘09 Highlights  This Conference Largest ever 18 Agencies / Over 200 participants  8(a) Non-Competed contracts.

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Presentation transcript:

State of SEWP Joanne Woytek

2 Conference ‘09 Highlights  This Conference Largest ever 18 Agencies / Over 200 participants  8(a) Non-Competed contracts  Bankruptcies – even SEWP is not immune MPC - gone SGI – acquired  FAQ / Glossary  New Video

3 Conference ‘09 Highlights  Major Application updates RFQ/RFI tool: including award notification Manufacturer lookup: including 508 links and improved information Product Verification: emphasize verification / De-emphasize Search Contract Holder Tools: Improved order reporting Home Page updated  Past Performance  Industry Day  Web 2.0 – still under development  Initiated integration with commercial Procurement system

4 Conference ‘09 Highlights - Training  Training provided at 37 sites (since 5/08) Over 350 attendees  Attended 19 Conferences (since 5/08) Germany Hawaii  Over 3500 people have viewed the training video (double the number from last year)  One-on-one meetings with each Contract Holder

5 Conference ‘09 Trends  More consolidated and larger purchases Positive: decrease in Government costs and resources Negative: Increased visibility; new Protest rules  Increased communication More s due to more tracking and information flow  Increased customer feedback  Usage Growth Lower fee – again Staff growth -32 Staff with 4 on the way in the next month (8 new staff since last conference) -Third Civil Servant

6 Conference ‘09 SEWP Organizational Chart Program Manager Operations Manager Deputy Operations Manager Deputy Program Manager Sr. Web Designer / Administrator Sr. Software Developer #1 Software Developer #2 Software Developer # 3 (new) Systems Windows Engineer Network Engineer Systems Analyst Desktop Analyst Senior DBA DBA Administrator Financial Analyst Contract Holder Relationship Manager Deputy CHRM Operational Team Lead (Deputy Operations Mgr – acting) Project Coordinator Cust. Services Manager Cust. Service Rep. #5 Cust. Service Rep. #6 Cust. Service Rep. #7 Cust. Service Rep. #8 Cust. Service Rep. #1 Cust. Service Rep. #2 Cust. Service Rep. #3 Cust. Service SME Rep. #4 (new) Business Manager Financial Analyst Facilities Coordinator (New) Events Coordinator (New) Outreach Specialist Business Analyst Administrative Specialist Multimedia Specialist QA coordinator Order Processing Help Desk

7 Conference ‘09 Recent Numbers

8 Conference ‘09 Recent Numbers

9 Conference ‘09 Current Initiatives  Adjusting to growth  Customer Service On-line chat Customer surveys  Improved fax system  System Improvements  Website Registration Enhancements

10 Conference ‘09 Current Initiatives  Web Tool updates Product Verification Manufacturer lookup RFQ updates  CompuSearch Integration

11 Conference ‘09 Notes