On The Move: Overview of Current Mobility Management Best Practices and Activities in AAAs & ILCs Sedgwick County Department on Aging/ Central Plains Area Agency on Aging February 26, 2013 California Department of Aging Transportation/Mobility Webinar

Brokerage Defined A brokerage is a method of transportation service delivery where an administrative facility or “gatekeeper” matches a passenger with an appropriate contracted provider to meet individual needs through a centralized trip request. SCT is a semi-brokerage operational since 1998 that provides 90% of services through contracted vendors and 10% directly. Sedgwick County Transportation

Services Service area: Sedgwick County, KS 1,009 square miles; 79% rural, 21% urban/suburban Centralized call center; all rides preauthorized Non-emergency transportation Demand response Door-to-door, assisted Sedans, minivans & wheelchair lift/ramp vehicles 24/7 transport when available 24 hour advance reservations taken during call center hrs Serves rural, age 60+, caregivers, persons with physical disabilities Contracted volunteer transportation through senior centers

Annual Operating Budget: $813,657

Past & Potential Future Funding Past New Freedom Kansas Council on Developmental Disabilities Medicaid – Title 19 & Physical Disability Waiver U.S. Department of Housing & Urban Development (ROSS grant) Local mental health organization Local low vision organization Chartered trip revenue Potential Future New Freedom Job Access-Reverse Commute U.S. Administration for Community Living Veterans Administration NCST grants Easter Seals grants Medicaid Contracts with organizations & private businesses Fund raising events Health related grants Foundations FTA facility

Contracted Service Providers Private Transit Non-Profit Human Service ABC Taxi American Cab Wisdom Travels First Class Rita’s Rides Tornado Transit CPRF/Timber Lines KETCH

Trips by Trip Purpose Total provided in 2012: 28,008

Fares & Vendor Reimbursement Fares $3.00 one-way OAA III-E rides are by donation only FTA 5317 New Freedom rides have no co-pay FTA 5311 volunteer rides have no co-pay Reimbursement Averages $1.75 per mile; rates are lumped (6 to 8 miles=$13) Multiple riders, same pick up & destination paid as single trip Multiple riders, different pick up, same destination rate No shows $5 flat reimbursement 60+ minute wait results in forfeiting reimbursement

Meet a SCT Customer Mr. B is 71 years old Cheney resident Uses wheelchair, can transfer Visually impaired, on oxygen T/Th/Sat trips to dialysis 45 min one-way on vehicle 5 hrs on dialysis Trips provided directly, too far for vendors Daughter takes him home $3 one-way customer fare Taxi: $42; transit agency: $153; non-profit: non-existent

Successes Single point of entry call center improves access Variety of funding sources and affordable service Serving multiple populations and mixing on trips Direct service for greater distance trips Downsizing vehicles for greater efficiencies Software allowing GPS and AVL capability Competition for rides among providers promotes excellence Consistent standards & policies among providers Partnership with RSVP and senior centers Vehicle graphics and logo that diminish stigma

Lessons Learned Multi-passenger loads to maximize efficiency limits customer usage to constrained times Inclement weather back-ups Foundation funding is difficult to obtain Expansion when needed may not always be feasible Transporting from rural city to rural city is not workable Transfer destinations have pros and cons

Contact Kandace Bonnesen, Operations Manager Sedgwick County Transportation Sedgwick County Department on Aging/ Central Plains Area Agency on Aging 2622 W. Central, Suite 500 Wichita, KS