1. MCLARY MANAGEMENT Mobility Management 18 th Rural Conference Mobility Management in Rural Environments OMAHA, NE October 21, 2008 James J McLary McLary Management Mobility Management in Rural Environments

2. MCLARY MANAGEMENT SAFETEA - LU  Coordinated Planning  Mobility Management 80/20  Federal matching Mobility Management in Rural Environments

3. MCLARY MANAGEMENT The Vision  Enhancing customer access to transportation services  Coordination of services at the community level  Disaggregated service delivery  Integration of transportation and Land use  FOCUS ON THE CUSTOMER Mobility Management in Rural Environments

4. MCLARY MANAGEMENT The Mobility Management Concept  Service Management & Development  Vehicles  Movement of People  System Development & Management  Land use − TOD − Green Mobility Management in Rural Environments

5. MCLARY MANAGEMENT Service Management & Development BUS, DR, TAXI, HUMAN SERVICE, TRAVEL TRAINING VOLUNTEER, RIDESHARING, FLEX CARS, ITN, SINGLE OCCUPANT AUTOMOBILE RAIL Mobility Management in Rural Environments

6. MCLARY MANAGEMENT System Development & Management  Planning  Transportation - Regional  Land Use  TOD  Demand Management  HOV/HOT  Congestion Pricing  Regulatory Barriers  Telecommuting, Flex hours Mobility Management in Rural Environments

7. MCLARY MANAGEMENT United We Ride Coordinated Human Service Planning BORPSAT Executive Order CCAM Policies MSAA Technology Mobility Management in Rural Environments

8. MCLARY MANAGEMENT Coordinating Council on Access and Mobility TransportationHealth and Human Services EducationLabor AgricultureInterior Social Security AdministrationHousing and Urban Development JusticeVeterans Affairs National Council on Disability Mobility Management in Rural Environments

9. MCLARY MANAGEMENT Non-Federal Association Actions  APTA  CTAA  TLPA  NRC  Advocacy Organizations – CIL PVA  Easter Seals PA/NCST Mobility Management in Rural Environments

10. MCLARY MANAGEMENT Family of Services  Public Transit  Bus/Rail  ADA  Route Deviation  Service Routes  Demand Response Mobility Management in Rural Environments

11. MCLARY MANAGEMENT Family of Services (cont.)  Taxis  Hourly Rental Cars  Ridesharing/Carpooling  Slugging  Guaranteed Ride Home  Transportation Management Associations  Volunteer Programs Mobility Management in Rural Environments

12. MCLARY MANAGEMENT Non-Traditional Aspects  ITN – Ride bank  Travel Banks  Travel Navigators  Tele-commuting  Tele-commuting Centers Mobility Management in Rural Environments

13. MCLARY MANAGEMENT Technology  Automatic Vehicle Location - GPS  Electronic Fare Collection/Payment  Scheduling and Dispatch/ MDT / MDT  Transit Security  Transit/Fleet Management  Traveler Information - Google Mobility Management in Rural Environments

14. MCLARY MANAGEMENT Where is it working?  Maricopa County, AZ  Buffalo, NY  Lower Savannah COG  Wisconsin State  Washington State  Florida State Mobility Management in Rural Environments

15. MCLARY MANAGEMENT Maricopa County, AZ  Mobility in the broadest sense  Not just transportation, all aspects of mobility  Coordination is just a piece  25 recommendations Mobility Management in Rural Environments

16. MCLARY MANAGEMENT Buffalo, NY  Private-for-profit  2 counties  Maintenance  Training  Medicaid  Brokerage I & R – Developing Software Mobility Management in Rural Environments

17. MCLARY MANAGEMENT Lower Savannah COG  Six Rural Counties  2 Mobility Managers  Sharing Vehicles >300  Medicaid System’s Transformation Site & MSAA Site  Central Clearing House  I & R (Information and Referral)  Contracting for Services - 5310 Mobility Management in Rural Environments

18. MCLARY MANAGEMENT Wisconsin  Wisconsin DOT has funded 18 mobility managers  MM located in various organizations  All types of programs, from car sales, to volunteer programs  Local decisions relative to services  Wisconsin DOT support, training, Google site Mobility Management in Rural Environments

19. MCLARY MANAGEMENT Washington State  13 Medical Transportation Districts  Brokers receive an administrative fee, and providers are paid by the State  Utilize different delivery systems  Medicaid: 33% bus pass; 25% taxi; 18% volunteer Mobility Management in Rural Environments

20. MCLARY MANAGEMENT Florida State  Statutory Chapter 427  LCB/CTC  All 67 Counties Participate  Seven State Agencies  7 Members at Large (e.g., citizens, private for-profit) Mobility Management in Rural Environments

21. MCLARY MANAGEMENT Challenges  “I believe that one of the most important things we as industry leaders must do is to ask ourselves: “What business are we in?” For example, private passenger railroads like the Pennsylvania and New York Central, among the most powerful business a century ago, are now extinct. Why? Because they failed to adapt. They had what I call “marketing myopia.” They viewed themselves as being in the railroad business instead of the people business. Don’t think mode…think people!”[1][1]  [1] James Simpson, Community Transportation, Fall 2006, Washington DC 20005, page 24 [1] Mobility Management in Rural Environments

22. MCLARY MANAGEMENT WHERE DO WE GO??  HOW CAN WE IMPROVE MOBILITY IN OUR CITIES AND RURAL AREAS.? Mobility Management in Rural Environments