MyUB: UB’s Personalized Intranet Portal Hugh Jarvis (PhD, MLS) Creative Services

What is MyUB? Proactive, customizable portal to useful & timely online information at UB.

This talk…  Overview  Behind the Scenes

Overview…

What is MyUB?  Built in-house (Oracle, Cold-Fusion, Perl, XML, RSS)  Integrated with back-end systems  Team Project w/ many partners & stakeholders  2,000 resources, 660 “virtual thoughts” +++  critical announcements  academic tools  links to campus services & resources  news, events, & sports feeds  Time-based & fine-grained delivery

Penetration  Rolled out to students -- Fall ’00/’01  93% of undergraduates used MyUB (of 18,000)  70% of graduate students (of 7,400)  62% of professional students (of 2,000)

(penetration cont’d)  Rolled out to faculty -- Spring ‘03  37% faculty have used MyUB (of 8,700)

(penetration cont’d)  Rolled out to staff -- Summer ‘03  56% have used MyUB (of 6,500)

Students Are Using: Registration / Grades - 31% UBLearns - 18% Library resources - 13% News - 11% Critical alerts - 9% Planning - 8% Computing resources - 5% (Fall ‘03 data)

MyUB Student Survey Results 89% graded MyUB good to excellent 37% used everyday (34% a few times a week) 98% felt contained useful information 41% easy to find information (54% satisfactory) Spring 2004 user survey (12,000 students)

Requests for New Services  Closer integration UBLearns WebMail course schedule & registration  Single sign-on  24/7  More personalization  Library book renewals  More customized department content  Custom calendar / scheduler  More news & events Spring ’04 user survey (12,000 students, 850 faculty, 700 staff)

Behind the Scenes…

Portal Content User Feedback Search Reports Link Reports User-Testing Stakeholders Users Surveys Development

Guest Access & Project Information: