- Traffic &Travel North Carolina’s 511 Floodgate System Where your travel information begins

- Traffic &Travel NC 511 Program Content Ferries Public Transportation Trains Tourism NCDOT CUSTOMER SERVICE Blue Ridge Pkwy NCDMV Road Conditions 511 Great Smoky Mtns. National Park Virginia Weather

- Traffic &Travel  Launched system on August 25, 2004  Total calls to date 1,100,000 +  Average calls per month: 55,000+  Roads covered: 135  Miles Covered:13,450  Segments covered: 366  Most robust system in the US  On average, ranks 4th in call volumes in the nation per month NC 511’s System Where your travel information begins

- Traffic &Travel 511 System Features  Multi-modal  Voice activated/recognition system  Points to 800 toll free number: a free call to users  Floodgate messages  No Busy Signal to the caller  68 ports  92 ports for queued calls  Local Road Condition Content for the major metropolitan areas.  Weather impacts that could affect travel:  forecasted  current  Call persistence  Call interruption Where your travel information begins

- Traffic &Travel Menu Tree Introduction “Welcome to the NC 511 Traveler Information Line” Main Menu You can say ‘main menu’ at any time to return to this menu. If you need instructions, say ‘help’. To hear instructions for using your telephone’s touch tone keypad to answer the question, press 88 or “TT” for touch-tone. Now, do you want information about ‘highways’, ‘public transportation’, or ‘other services’? You can also get travel information for ‘other states’. What would you like? Floodgate Message HighwaysPublic Transportation Other Services Other States Weather Where your travel information begins

- Traffic &Travel  Recordable over the phone  Starting, Metro areas (5), Transit, Rail, and Ferry  Ability for only one  Enable/Disable  Re-record in entirety if conditions changed  Mandatory Floodgate for all callers NC 511 Floodgate Features - THEN Where your travel information begins

- Traffic &Travel

 Phone and Web  Multiple Floodgates (3)  County Floodgates  Record Description  Record Floodgate  Start/End Dates  Start/End Times  Mandatory/Non-Mandatory  Barge-In  Verification for each setting  Set Play Order  Termination of Call NC 511 Floodgate Features - NOW Where your travel information begins

- Traffic &Travel NC 511 Floodgate Web Features Where your travel information begins

- Traffic &Travel Where your travel information begins

- Traffic &Travel Benefits of New Floodgate Tool  Ability to have multiple Floodgates within a category  Don’t have to re-record all settings  Reduces chance for errors  Don’t have to get up during the wee morning hours to change/end floodgates  Callers are not inconvenienced Where your travel information begins

- Traffic &Travel Questions? Jo Ann Oerter (919) , ext. 233 Where your travel information begins