Society of International Travel Executives ASIA-PACIFIC UNIVERSITY Mick Yates, Singapore, October 1999

October 1999Leadership University © mick yates2 Agenda Leadership challenge results Leadership & values Leadership & change 4 E’s of Leadership?

October 1999Leadership University © mick yates3 Change, growth & Leadership - some questions How much Change are you facing? How good is your strategy to take advantage of these changes How ready is your organization to execute this new strategy? Do you have enough Leaders at all levels to get the job done? Do these Leaders have all the skills they need?

October 1999Leadership University © mick yates4 How much change are you facing? Adapted from Igor Ansoff gap analysis tools 1. Gap assessment: Marketplace change Quite a lot A lot Total chaos! A little None 3.5 Range 2 - 5

October 1999Leadership University © mick yates5 How good is your business strategy to take advantage of this? 2. Gap assessment: Competitive strategy Quite competitive Aggressive Way ahead of the market! Not good enough Totally Inadequate 2.9 Range 2 - 5

October 1999Leadership University © mick yates6 How ready is your organization to execute this new strategy ? 3. Gap assessment: Organization readiness Well adapted Very well adapted Way ahead of the market! Not good enough 2.5 Range Totally Inadequate

October 1999Leadership University © mick yates7 Do you have enough Leaders at all levels to get the job done? Some.. need more Enough More than we need 4. Gap assessment: Leader bench strength Not very many None, really 3.1 Range 2 - 4

October 1999Leadership University © mick yates8 Do these Leaders have all the skills they need? OKStrongWow!! 5. Gap assessment: Leadership Skills SomeNo 2.6 Range 2 - 4

October 1999Leadership University © mick yates9 Agenda Leadership challenge results Leadership & values Leadership & change 4 E’s of Leadership?

October 1999Leadership University © mick yates10 1. are interdependent with followers Leaders … 2. have a rock-solid value system which is congruent with their followers’ 3. always accelerate change

October 1999Leadership University © mick yates11 Autocratic versus participative

October 1999Leadership University © mick yates12 Involved versus empowering

October 1999Leadership University © mick yates13 Society Value systems company colleague individual

October 1999Leadership University © mick yates14 Mohandas Gandhi

October 1999Leadership University © mick yates15 © National Geographic Genghis Khan

October 1999Leadership University © mick yates16 Leadership challenge results Leadership & values Leadership & change 4 E’s of Leadership? Agenda

October 1999Leadership University © mick yates17 Discontinuity of change 5 Years

October 1999Leadership University © mick yates18 John P. Kotter on change  Create a vision and strategy for the future  Develop a powerful guiding coalition  Establish a sense of urgency for change  Communicate the change vision  Gain and sustain momentum

October 1999Leadership University © mick yates19 David Noer on change

October 1999Leadership University © mick yates20 Start with (and stick to) a vision Let go (of your power) Patience Listen for what is not said Interdependence via process Asia & West Asia u Set out clear ground rules up front u Expose your value system, first u Empowerment “contract” u Get all the issues out u Stick to the process u West u Asia & West Leaders facilitate change

October 1999Leadership University © mick yates21 Agenda Leadership challenge results Leadership & values Leadership & change 4 E’s of Leadership?

October 1999Leadership University © mick yates22 Envision Enable Empower Energize è Set in a 100% congruent value system Innovate fast! Connect knowledge Teach Leadership Facilitate 4 e’s to lead change

October 1999Leadership University © mick yates23 ENERGIZE ENVISION Strategic Innovation ENABLE Institutional Interdependence EMPOWER Facilitating & Teaching

October 1999Leadership University © mick yates24 Mohandas Gandhi ( )

October 1999Leadership University © mick yates25 Genghis Khan ( )

October 1999Leadership University © mick yates26 Management Action  Leadership Action  Jack Welch  Lou Gerstner Gaps: What kind of action?

October 1999Leadership University © mick yates27 Management action Market gap - new products Innovation Choices Best value

October 1999Leadership University © mick yates28 Future picture Pathway Targets Leadership action ENVISION the change

October 1999Leadership University © mick yates29 Management action Competitive gap - benchmarking Costs Processes Speed

October 1999Leadership University © mick yates30 Simplify Right tools Standardize Leadership action ENABLE the change

October 1999Leadership University © mick yates31 Management action Organization gap - new design Structures Roles Procedures

October 1999Leadership University © mick yates32 Free to act Accountable Interdependent Leadership action EMPOWER the change

October 1999Leadership University © mick yates33 Your “story” Walk the talk Teach Course correct Leadership action ENERGIZE the change

October 1999Leadership University © mick yates34 Envision Enable Empower Energize è Set in a 100% congruent value system Innovate fast! Connect knowledge Teach Leadership Facilitate 4 e’s to lead change

October 1999Leadership University © mick yates35 “Never underestimate the enemy. Respect him, but equally always remember, regardless of the odds, team to team, yours is better. If there is any doubt in your mind in regard to this previous sentence you had better start training harder, or hand over your command” Australian Army Leadership Manual, 1994 Junior Leadership on the Battlefield