A Sense of Connection Managed Knowledge Networks and You Dr Ann Wales NHS Education for Scotland

Background: From Knowing to Doing Shared Responsibility for Managing Knowledge Enable seamless access to knowledge throughout all stages of the patient journey To: Translate knowledge into practice

“a collective approach in which we generate strength from integration and transformation through unity of purpose” Building a health service fit for the future / the Kerr Report; SEHD, 2005 MKN s helping to achieve……

Overview How do you locate answers to your queries? What are Managed Knowledge Networks and why do we want them? How Managed Knowledge Networks can be supported : Technology Tools People Your role and the benefits of Managed Knowledge Networks

Colleagues in the office Many multidisciplinary teams Head and Neck Cancer Managed Clinical Network Stroke Managed Clinical Network Royal College of Speech and Language Therapists People and Networks Communication Methods Face to face discussion – formal and informal Phone Events, Conferences Videoconference Journal Clubs e-Library – inc databases, journals, books Local NHS library services Royal College Information Service Personal Collections Resources Sue, a Speech Therapist

On Sheet – write down all the people networks and teams you belong to or contribute to People Networks Communication Methods Methods of communication you use Sources of information that you use Resources YOU

What are Managed Knowledge Networks (MKNs) and why do we want them?

Why develop MKNs?  When we have a question we often ask our colleagues first.  The knowledge and experience held by NHS Scotland staff is a significant resource.  We need to use published knowledge sources as well.  MKNs bring together both types of knowledge support, for healthcare staff with a broad common area of interest.  Overall aim is to share knowledge across boundaries of organisation, staff group and sector.

Resources~People~Communication Personal Knowledge Experience Dialogue/Interpretation Explicit Knowledge Literature: Books Journals Databases Guidelines Organising knowledge Culture and Innovation Communication

Communities: Commitment to Access, Share, Apply knowledge in specific area of common interest Managed Knowledge Networks: Include multiple communities Access, Share, Apply knowledge in a broad area of interest Communities are the building blocks of Managed Knowledge Networks

What is a community?  Can be formal or informal  short or long term Examples  Groups within MCNs  Groups within Community Health Partnerships  Professional groups  Multi-professional teams  Journal clubs

Speech Therapist Cancer MKN Cancer communities Stroke MKN Stroke communities Professional Network

How Managed Knowledge Networks can be Supported

Technology Tools for Managed Knowledge Networks E-Library and Portals Currently supporting MKN s for: Cancer Coronary Heart Disease Diabetes Healthcare Associated Infections Mental Health Stroke

Portals

Cancer Coronary Heart Disease Mental Health Stroke HAI Diabetes

Remote and Rural Care Patient Focus and Public Involvement Primary Care staff groups: General practitioners Community pharmacists New Portals:

Cancer Portal Portals support Virtual Workspaces for Knowledge Sharing Knowledge Exchanges

The Role of the e-Library and Portals  Core resources to support the communities  Services to help the communities make use of the information and resources available  Tools to aid the sharing of knowledge and expertise

Technology Tools For Communities: Discussion forums Knowledge Exchanges Virtual Workspaces to Share: Documents Organisational knowledge: Minutes, reports etc Work in progress Good practice Online discussion and comment Set up simple Web pages

Knowledge Exchanges

eJournal Club Knowledge Exchange Sharing Knowledge Documents Discussion Weblinks

Managing a Knowledge Exchange Defined aims and objectives Adherence to policy for Exchanges Administrator Approves membership requests Allocates member rights Organises content Member access via e-Library password

Examples of existing Knowledge Exchanges  Professional groups dispersed across the country e.g. Oncology pharmacists  Multi-professional teams based at different sites e.g. Mental Health teams in A&A  e-Journal clubs in Glasgow  Sharing information following a learning day  Regional groups of librarians sharing agendas, notes and documents  Sharing favourite websites

Your role? Benefits of Communities and Managed Knowledge Networks

Your support for MKNs Suggest resources and services for Portals Spread the word about Portals and Knowledge Exchanges Keep up to date with MKN activities Suggest news and events

Cultivating MKN s Management Teams – suggested model Steering Group Editor Advisory and Editorial Panels Knowledge Networks Coordinator within NES Librarians

Benefits of the Managed Knowledge Networks  Community building  encourage communication and participation  support cross boundary working  Resource Management  promote and develop resources  ensure quality and relevance

Summary Resources People Communication Tools Communities MKN s Cultivation: Technology Tools and People Benefits: Bridging the Knowing-Doing Gap