Writing & Speaking for Business By William H. Baker Chapter Six.

Slides:

Advertisements

Similar presentations

Memo Formatting.

Advertisements

Good-News and Neutral Messages

Indirectness In Bad-News Messages

The Story So Far.... Know Your Audience Think before you write Think again before you send Check your document for tone Ensure that your message is –

Memos, , and Letters Copyright 2006 South-Western/Thomson Learning.

Chapter 9 Routine Letters and Goodwill Messages

Writing Reader-Focused Letters, Memos, and

APPLICATIONS OF TECHNOLOGY Improving Writing Skills.

Letter Format General 1 to 1-1/2 inch margins Centered on page

Writing Business Reports: 8 Steps to Success by Lynne Presley Oklahoma Dept. of Corrections Training Administration Unit August 2001 Oracle Course Code.

Etiquette for Students presentation adapted for Mrs. Hofler’s students.

Memos Objectives Differences Among Memos, Letters, and Criteria for Writing Successful Memos Process Criteria for Effective Technical Writing.

Chapter 8 communication skills Section 8.1 Defining Communication

This PowerPoint presentation will show you how to use your productively and successfully.

Business Memo purpose of writer needs of reader Memos solve problems

How to write effective s that use an appropriate tone and format.

Thank You Letters.

user guide Having a strong password allows other users to struggle to guess. To make a strong password you should use up to 12 letters and 1 or 2.

Hello Employee, Welcome to MStreamIT!

Company LOGO Writing winning ‘Thank You’ letters Interview Follow Up.

COMMUNICATIONS SKILLS

Information guide.

. Open a Click on your inbox and click on a you want to open then it will open.

Lecturer: Gareth Jones Class 7: Routine Business Messages.

Writing a Cover Letter IT 8/9 Edmond Chin Cover Letter.

The Business Letter CAHSEE strand and format. Standard  2.5 Write business letters:  Provide clear and purposeful information and address the intended.

Chapter 11 Memos, s, and Letters

By Ciaran carney. ADD COM  Etiquette – Acceptable Use Policy  Use a suitable subject in the - this helps the reader to understand what the message.

Business Correspondence: Letters, Memos, and s

Lecturer: Gareth Jones Class 11: Routine & Bad News Messages.

Roebuck: Improving Business Communication, 4th edition. (c) 2006, Pearson Education, Upper Saddle River, NJ All Rights Reserved. Chapter 5 Writing.

1 Business Communication Process and Product Brief Canadian Edition, Mary Ellen Guffey Kathleen Rhodes Patricia Rogin (c) 2003 Nelson, a division of Thomson.

Developing the Main Idea Paragraph– Guided Practice  Objective: Learn about the construction of a paragraph. Practice planning and developing a main idea.

Week 9 Inter-Office Memo, Fax, & A. Inter-Office Memo –Format A memo generally correspondence written from one person in a company to another in.

BAD NEWS MESSAGES. Your goal is to create and maintain goodwill toward your organization.

Business Letters Mr. Blaugrund. Why do you need to write business letters? The key to communication Business to Business Individual to Business Business.

Microsoft Outlook Objective The learner will be able to perform basic tasks in Microsoft Outlook 2003.

By Sasha Radjuk. - Etiquette and User Guide Give some basic notes on how to log in. To login go on Google and type in outlook web app and the type.

Business Communication Workshop Course Coordinator:Ayyaz Qadeer Lecture # 17.

Step 1: Prewriting “THINK” Decide on a topic to write about. Consider who will read or listen to your written work. Brainstorm ideas on the subject. List.

 When you receive a new you will be shown a highlighted in yellow box where your can be found  To open your new just double click.

STAYING SAFE: Here are some safety tips when using Change your password regularly and keep it in a safe place. Don’t share your password with anyone.

Create a new then select the options tab. Setting high/low importance.

Official business messages Professional approach

Determine Objectives of Letter, Memo or Chapter 18.

Technical Communication A Practical Approach Chapter 6: Correspondence

tool kit. USER GUIDE Etiquette (Acceptable use policy) – a list of rules that we observe Use a suitable subject in the - this helps.

Chapter 7 Writing Memos, , and Letters

© 2003 SOUTH-WESTERN PUBLISHINGCHAPTER 15Slide 1 CHAPTER 15 COMMUNICATION SKILLS 15.1Listening and Speaking 15.2Reading and Writing LESSONS.

Chapter 15. Writing Letters, Memos, and s © 2004 by Bedford/St. Martin's1 Writing Effective Memos Analyze your audience. Include the identifying.

Memo. What is a memo?  Definition:  Short message from one person to another in the same business or organization.

1 BUSINESS LETTER WRITING TECHNICAL REPORT WRITING Shahbaz Chattha.

8-1 Chapter 8 Writing Negative Messages. 8-2 After studying this chapter, you will be able to: Apply the three-step writing process to negative messages.

Formatting Letters. Full-Block Business Letters All parts begin at the left margin The date generally begins 2 inches down from the top of the page. Side.

Welcome To Routine Messages and Memos Presented by: Walla, Kazi, Justin and Linda Content derived from chapter eight of the book Business Communication:

COMMUNICATING IN THE WORKPLACE Sixth Canadian Edition

Chapter 14 Memos In the workplace, the memo performs a vital function: conveying focused information to a specific audience. As an internal communication.

Chapter 15 and Text Messaging

Bad News Messages Lecture 8.

Mrs. Metcalfe Computer Applications

Written Communication

How to write a business memorandum

Letters, Memos, and Correspondence.

Business Communication

Chapter 6 Choosing the Best Process and Form

Letters, Envelopes, and Memos

Etiquette This is a discussion on etiquette, with a focus on forwarding etiquette.

Adobe Connect Session ENG 301

Presentation transcript:

Writing & Speaking for Business By William H. Baker Chapter Six

Writing Business Correspondence s Memos Letters

Chapter Agenda Planning Composing Formatting

Planning Audience Analysis Who they are How they feel about you How they feel about the subject matter

Planning Strategy Decide on an approach Direct: Good news or routine Indirect: Bad news or persuasive

Strategies Reason and LogicEmotion Cause and effect Statistics Fair play Nothing to lose Ethics Pride Fear Bandwagon Association

Composing Opening: Connect with the reader and give the main idea at or near the beginning. Congratulations on your award. Here is our proposal to provide training for your company. Are you satisfied with your current marketing plan? Thank you for your letter explaining your dissatisfaction with our product.

Composing Agenda: Provide a preview of the message. Quantify Identify Organize Symbolize Let me explain (a) what we found in our investigation and (b) how we can solve your problem. Let me explain the following: a. What we found in our investigation. b. How we can solve your problem.

Composing Who WhatWhen Where How Why Body: Fulfill the promise made in the agenda and provide what the reader needs.

Composing Good news memo: Refer back to the good news and give a second congratulations. “We again congratulate you on this prestigious award. We’re grateful to have you as a member of our team.” Routine Summarize the main message, invite additional correspondence as needed, or close with a forward looking action statement. “We look forward to seeing you at the seminar on March 12. Feel free to call us with any questions.” Sales letter: Call for action. “Call us at X to find out more about the services we offer.” Bad-news letter: Close with a note of appreciation for their business, or possibly highlight some positive aspect of their business arrangement with you. “Remember that our next voting date for Credit Union officers is March You’ll get a free gift just for casting your ballot.” Conclusion: End the message appropriately.

Formatting and Designing Memos 1. Begin memos one inch from the top of the page. 2. Type the subject line in all capitals or in bold for emphasis. 3. Left align the information following to, from, date, and re.

s Read messages at least once or twice a day. Delete all spam messages instantly Read personal messages, FYI messages, and other informational messages and then delete them or file them in another folder if you want to keep them. Read action items.

s For s that you want to keep, move them from your inbox into a well- organized filing system. When sending s, be careful what you write. Remember that messages are not private. Read your out loud before sending it. This will help you catch writing and proofreading errors. Even though many s are informal messages, don’t become too lax in your writing. Always exercise care in checking your grammar, spelling, and punctuation.

Letters Styles Full-block format Simplified format

Full Block

Simplified