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Presentation on theme: "COMMUNICATIONS SKILLS"— Presentation transcript:

Instructor: Fatima Naseem Lecture # 08 Sbs/index.asp

2 The Process Of Preparing Effective Business Messages
Chapter # 06 The Process Of Preparing Effective Business Messages

3 Overview Five Planning Steps Basic Organizational Plans
Identify your purpose Analyze your audience Choose your ideas Collect your data Organize your message Basic Organizational Plans Direct (Deductive) Approach Indirect (Inductive) Approach Beginnings and Endings Opening and Closing Paragraphs Composing the message Drafting/ Revising/ Editing

4 Five Planning Steps Identify your purpose Analyze your audience
Choose your ideas Collect your data Organize your message

5 Identify Your Purpose The objective of your message is twofold; the purpose of your message and to create the goodwill Your message can be informational, persuasive or negotiation

6 Analyze Your Audience See your message from receivers point of view
Be very careful while communicating with foreigners, for they have different culture Have some pre-knowledge of the receiver Be very specific about the salutation, names, initials, their basic cultural rules Try to see the person as a member of a group like a business person or a professional, a new or long time customer etc

7 Choose Your Ideas With your purpose and receiver in mind, choose your ideas for message Ideas depend on the type of message, situation, cultural context If you are answering to someone's letter highlight all queries and write them in short form and reply them If message is complex do some brain storming and write all ideas Then select ideas appropriate for your message

8 Collect Your Data Collect the data to support your ideas
Be sure you are aware of your company's policies and procedures if your meassage requires them Be careful about the facts, figures, dates, time, names, titles, addresses etc. Check for the precision of your data

9 Organize your message Before writing your first draft outline your organization of message orally or write it roughly. Organization may be direct or indirect

10 Basic Organizational Plans

11 Basic Organizational Plans
The choice of organizational plan depends on your receiver, his/her knowledge of topic and situation, his/her cultural conventions etc. Generally for letters & memos there are four basic organizational plans: Direct-Request Good News Bad News Persuasive-Request All these are flexible guides and not hard & fast rules

12 Direct (Deductive) Approach
Used when audience is receptive Begin with main idea or good news Include good news and direct request plans Three parts: Main idea Explanation Courteous close See checklist 6.1 for differences and similarities between the two types

13 Indirect (Inductive) Approach
When resistance to message is expected Includes bad news and persuasive messages Main idea not presented first Buffer: a relevant pleasant, neutral or receiver benefit statement In this message a buffer is introduced See check list 6.1

14 Beginnings and Endings

15 Beginnings and Endings
Two most important positions in a business messages are opening and closing As said: “First impression is the last impression” And “We remember best what we read last” Whenever possible put the main idea in beginning and endings

16 Opening Paragraphs Choose opening appropriate for message purpose and reader Main idea first(request, good news, announcements) Buffer first (refusal or bad news) Attention getting statements first (persuasive) Make the opening considerate, courteous, Concise, Clear Check for Completeness See checklist 6.3

17 Closing Paragraphs Make action request clear and complete with the Five Ws and the H What and who? How and where? When and why? End on a positive courteous thought Include any apologies before last paragraphs(if applicable) Be friendly Show appreciation Occasionally add a personal note Keep Last Paragraph Concise and Correct See checklist 6.4

18 Composing The Message

19 Drafting Your Message Your first draft is always raw
You prepare first draft according to your organizational plan either circular or linear Now you have to refine it by revision and proofreading

20 Revising Your Message Means adding necessary data and deleting unnecessary material Make sure points are adequately supported Check your organizational support Review your language

21 Editing and Proof Reading
Make sure your documents have no mistakes in grammar, spellings, punctuations or word choice See for typographical errors Read aloud Specially for foreign language

22 Any Questions ?

23 Next presentation on 8th December
Make sure its of 5 minutes only for each group Quiz of chapter 6 & 16 on 15th December


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