Welcome to Managing for Organizational Effectiveness (MGMT 300) Winter 2006, Sections E & F 1 st Class Session January 3, 2006 Rick McPherson

2 Table of Contents DocumentPage PowerPoint Presentation1 PowerPoint Presentation1 Class Website11 Class Website11 Syllabus from Course Description13 Syllabus from Course Description13 Class Schedule15 Class Schedule15 Grading Information17 Grading Information17 Exam & Assignments Information19 Exam & Assignments Information19

3 Agenda and Announcements Agenda Introductions Introductions Why Study Organizational Behavior and Management? Why Study Organizational Behavior and Management? Syllabus, Assignments & Schedule Review Syllabus, Assignments & Schedule Review Class Information Management – Web Site Class Information Management – Web Site Class Expectations Class Expectations Quick “OB” and Management Overview Quick “OB” and Management Overview Closing and Next Class Closing and Next ClassAnnouncements: All Sign In On Attendance/Information Sheet All Sign In On Attendance/Information Sheet “Add” Students – See Instructor for Wait List “Add” Students – See Instructor for Wait List

4 Introductions Name Card (Bring to Future Classes) Each person: Name Name Where’s “Home” Where’s “Home” Major Major Something(s) interesting or unique about you (that you want others to know)? Something(s) interesting or unique about you (that you want others to know)?

5 Class Materials Textbook – Management Fundamentals – Concepts, Skills and Applications; 3 rd Edition by Robert N. Lussier ISBN # ISBN # Text Support Website – on Class Website Materials on Class Website Download Cases and Other Information Download Cases and Other Information PowerPoint Slides Used in Lectures PowerPoint Slides Used in Lectures

6 Why Study OB & Management? Required/Needed Reasons Could Be…. Required Class Required Class It’s your major or part of your career It’s your major or part of your career If Not….Why Bother? It’s simple – apply “The Golden Rule”. It’s simple – apply “The Golden Rule”. Lot’s of People Do It, can’t be that hard…. Lot’s of People Do It, can’t be that hard…. I don’t want to be a “manager”. I don’t want to be a “manager”. It is just common sense….. It is just common sense….. It is just selling your ideas (Marketing 101) It is just selling your ideas (Marketing 101)

7 OB and Management …… The research shows….40% of New Managers Fail* Do you know the most common mistakes new bosses make and how to avoid them? Do you know the most common mistakes new bosses make and how to avoid them? Do you know what the people who work for you really care about? Do you know what the people who work for you really care about? Do you know how to get the best from workers every day? Do you know how to get the best from workers every day? Estimates of 50-60% Failure for New Hires, especially Upper Management! If it is so easy….why do so many fail? * The Seattle Times, Author: Anita Bruzzese, October 9, 2005

8 My Experiences… “People are our only Sustainable Competitive Advantage” (Dr. Charles M. Lillis, CEO, MediaOne) Leadership is a privilege with responsibility: For Your Organization (including its employees’ livelihood) For Your Organization (including its employees’ livelihood) For Your Employees and Their Lives For Your Employees and Their Lives Happiness (10+ hours out of 16 “at work” per day) Economic Success (Raises, Promotions & Career Choices) For Society…do we have an obligation to lend our skills? For Society…do we have an obligation to lend our skills? Team or Group Membership has Responsibilities to help the Group be Successful (and time is valuable) “Management Tools” Can Help you Be Successful You Will Be Amazed at the “Disorganization” in Organizations You Will Be Amazed at the “Disorganization” in Organizations Manage Your Boss! Manage Your Boss!

9 How Will You Use This Class? Fulfill Degree Requirements Work – Formal “Manager” Role Work – Project Team Member/Team Leader as an “Individual Contributor” Both Member of Society…. Non-Profit Organizations (Social Responsibility) Non-Profit Organizations (Social Responsibility) Social & Recreational Organizations Social & Recreational Organizations Religious Organizations Religious Organizations Family??? Family??? This Course…Understanding People & “Group/Team” Dynamics…and the Tools and Processes to help in success.

10 Class Expectations - Instructor “ Work Worth Doing” – 80%?? Solid Value Proposition – Feel free to Question Solid Value Proposition – Feel free to Question Instructor Provides Clear Expectations Instructor Provides Clear Expectations Helps with Prioritizing Efforts Students Provide Feedback – Multiple Channels Students Provide Feedback – Multiple Channels Teach & Learn like a Training Class Teach & Learn like a Training Class Professional Business Standards Professional Business Standards For Writing – well organized, succinct, clean For Writing – well organized, succinct, clean For Discussion – Respectful, constructive For Discussion – Respectful, constructive Practice Diversity and Pluralism Practice Diversity and Pluralism We can still Laugh!!!! We can still Laugh!!!! Students Participate–in class & on teams Students Participate–in class & on teams “Be Here, For Us” – Full Attention “Be Here, For Us” – Full Attention

11 Student Expectations and Class Norms? I have heard…”Students Demand a High Quality Education” What Else….Think about it for Next Week.

12 Class Description This course will focus on Organizational Behaviors (OB), Management and Leadership by learning about: Individual’s personalities, behaviors and motivations Individual’s personalities, behaviors and motivations Understanding high performance dynamics in businesses, non-profit organizations and social organizations both as a team leader and/or a team member. Understanding high performance dynamics in businesses, non-profit organizations and social organizations both as a team leader and/or a team member. Learning how to utilize various tools for the areas of strategic planning, problem solving, conflict management, change management and control systems. Learning how to utilize various tools for the areas of strategic planning, problem solving, conflict management, change management and control systems. Understand the dynamics of ethical behavior, social responsibility and diversity. Understand the dynamics of ethical behavior, social responsibility and diversity. This Course will seek to understand the Concepts and then Apply the learning and hone our Skill Development

13 Class Assignments & Exams (See “Assignments and Exams” on Course Website) Exams – 3 for 35% of Grade Includes Final with Some Comprehensive Includes Final with Some Comprehensive Exams focus on Application (Reference Sheet Allowed) Exams focus on Application (Reference Sheet Allowed) Instructor will “Void” Bad Questions Instructor will “Void” Bad Questions Group Projects – Learn about Group Dynamics (35%) Mini Project – Ethics and/or Social Responsibility Mini Project – Ethics and/or Social Responsibility 10 Minute Presentation - Video, Book, Article or Service Project Due 1/31 Team Training Exercise – Part of a Chapter + Other Materials Team Training Exercise – Part of a Chapter + Other Materials 25 minutes Start 2/7 Team Paper – Training Subject Team Paper – Training Subject Individual Assignments and Work (30%) Homework Cases, Quizzes and Assignments – drop lowest 3 of ~15 Homework Cases, Quizzes and Assignments – drop lowest 3 of ~15 Class Participation – Class Time is for Interaction Class Participation – Class Time is for Interaction Reflection Journal Reflection Journal

14 Class Requirements Attendance and On Time Arrival Attendance and On Time Arrival Attendance and on-time arrival are expected at each class session, the Instructor is to be notified in advance via if you will not be in class or will be late. Excess in this include: Unexcused Absences in excess of 2 (10% of classes) Unexcused Tardiness in excess of 3 (15% of classes) A combination of the two in excessive levels Absences and tardiness above these expectations may result in a 5% reduction in final grade for each occurrence above these standards. Research Projects Requirement for MGMT 300 Each Project is 1-2 Hours in length Participation in 2 Research Projects – see Website Written Review of 2 Research Articles – See Website A Combination of the 2 Failure to Meet this requirement will result in a 5% reduction in grade. Final Grades will Comply with Grading Policy Class Average of 3.1 on a 4 point scale

15 Class Schedule – High Level First Assignments due in Web Q – 1/5 First Exam – 1/26 Mini-Project Presentations 1/31 Team Training Presentations 2/7-3/2 Second Exam 2/16 Final Exams Section E (8:30) 3/14 at 10:30am Section E (8:30) 3/14 at 10:30am Section F (10:30) 3/13 at 10:30am Section F (10:30) 3/13 at 10:30am

16 See Detailed Copy of Syllabus, Grading, Assignments and Schedule Page 13

17 Tools and Materials On Class Website ( Left Side – Class Information Left Side – Class Information Center – Course Schedule & Assignments Center – Course Schedule & Assignments Downloadable Class Materials and Articles In Class Bring Books and other Readings Bring Books and other Readings Copies of Assignment Work (Copy of Web Q, etc.) Copies of Assignment Work (Copy of Web Q, etc.) Suggest you bring “PowerPoint” slides Suggest you bring “PowerPoint” slides Print Handouts “4 to page, Landscape” Print Handouts “4 to page, Landscape” Full Size for Complex Charts Full Size for Complex Charts Leave off “Back Up Slides” to save trees Leave off “Back Up Slides” to save trees

18 Class Website Who Has Used Class Websites & Catalyst Tools? Web Q and E-Submit? Web Q and E-Submit? Comfort Level – Need Instruction? Class Website will be used for: Course Information Course Information Current Schedule with Downloadable Information Current Schedule with Downloadable Information Organized by Class Session Class Schedule & Readings Class Schedule & Readings Classroom PowerPoint & Materials Classroom PowerPoint & Materials Reference Resources and Links Reference Resources and Links Feedback and Input Surveys Feedback and Input Surveys Homework “Drop Boxes” – Web Q and E-Submit Homework “Drop Boxes” – Web Q and E-Submit Can also be used by Project Teams Can also be used by Project Teams Notices Between Classes (UW address) Notices Between Classes (UW address) Demonstration of Class Website (see Website Attachment) Demonstration of Class Website (see Website Attachment)

Website Review See Copy Page 11

20 Helpful Hints to Success Assignments – Individual and Team Read Assignment Instructions and Grading Criteria. Read Assignment Instructions and Grading Criteria. Include “Why” or Rationale for Most of your Answers Include “Why” or Rationale for Most of your Answers Apply Critical Analysis and Thinking Apply Critical Analysis and Thinking Professional Work – Grammar, Spelling, Appearance Professional Work – Grammar, Spelling, Appearance Team Projects Don’t Procrastinate (Very, Very easy to do) Don’t Procrastinate (Very, Very easy to do) Do Research for Presentation & Paper at Same Time Do Research for Presentation & Paper at Same Time Keep Up on Reflection Journal Keep Up on Reflection Journal Exams Exams Build Reference Sheets Along the Way Build Reference Sheets Along the Way Work Efficiently and Effectively (not Quantity) Work Efficiently and Effectively (not Quantity) Understand Assignments Understand Assignments Ask Instructor for Guidance When Needed Ask Instructor for Guidance When Needed Work With Teams or Other Groups (“Best Practices”) Work With Teams or Other Groups (“Best Practices”) Turn In Assignments on Time (Drop 3 lowest) Turn In Assignments on Time (Drop 3 lowest)

21 Resources Formal Office Hours T/Th at 1 to 2:30pm Office Hours T/Th at 1 to 2:30pm Office Hours by Appointment Office Hours by Appointment or Phone or PhoneInformal: Classmates – feel free to form study groups Classmates – feel free to form study groups Roommates for proof reading Roommates for proof reading Internet – Library, Google, etc………. Internet – Library, Google, etc………. Coffee Time?? Coffee Time??

22 Class Topics Order Foundation – Chapter 1 Understanding People & Cultures Teams and Groups Teams and Groups Individuals – Self and Others Individuals – Self and Others Ethically based citizenship & social responsibility Ethically based citizenship & social responsibilityLeadership Tools for… Planning and Problem Solving Planning and Problem Solving Managing People and Work Managing People and Work Communication Communication Measuring and Monitoring Measuring and Monitoring

23 Typical Class Agenda Agenda and Announcements Open Discussion of Class Subject Participation Participation Read Materials in Advance Read Materials in Advance Review Case if Applicable 5 Minute 9:30ish Subject PowerPoints Includes “Applying the Concepts” Includes “Applying the Concepts” In Class Exercise if Applicable In Class Exercise if Applicable Additional Questions or Discussion

Organizational Behavior and Management Overview

25 Organizational Behavior Organizational behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. From: Organizational Behavior by Stephen P. Robbins, 11 th Edition

26 Toward an OB Discipline E X H I B I T 1–3 From: Organizational Behavior by Stephen P. Robbins, 11 th Edition

27 Challenges and Opportunity for OB - Examples Improving People Skills Empowering People Stimulating Innovation and Change Coping with “Temporariness” Working in Networked Organizations Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior From: Organizational Behavior by Stephen P. Robbins, 11 th Edition

28 OB or Management? Organizational Behavior Management – Concepts, Applications and Skills Same Basic Materials in Both Books Same Basic Materials in Both Books “Lussier” Book focused more on Applications and Skills “Lussier” Book focused more on Applications and Skills Organizational Behavior Study is going to be more Research Focused. Organizational Behavior Study is going to be more Research Focused. Section Descriptions More Application Focused Section Descriptions More Application Focused

29 Management Functions Planning Setting objectives and determining in advance exactly how the objectives will be met. Setting objectives and determining in advance exactly how the objectives will be met.Organizing Delegating and coordinating tasks and allocating resources to achieve objectives. Delegating and coordinating tasks and allocating resources to achieve objectives.Leading Influencing employees to work toward achieving objectives. Influencing employees to work toward achieving objectives.Controlling Establishing and implementing mechanisms to ensure that objectives are achieved. Establishing and implementing mechanisms to ensure that objectives are achieved. No……ORGANIZATION Functions From: Management Fundaments… 3 rd Edition by Robert N. Lussier Thomson Business and Economics

30 The Systems Relationship among the Management Functions Exhibit 1–3 From: Management Fundaments… 3 rd Edition by Robert N. Lussier Thomson Business and Economics

31 From: Management Fundaments… 3 rd Edition by Robert N. Lussier Thomson Business and Economics Groups And Teams Include: Entire Companies or Organizations Departments, Divisions, Regions Individual Work Groups Project Teams Families, Church Groups, Sports Teams, Clubs, etc.

32 For Next Class Book – Chapter 1 (skim History) Skill Building Exercise 1- 2 (bring to class) Read and Answer Questions on Microsoft Case Complete “Web Q” Responses before class Complete “Web Q” Responses before class Complete on Class Website: Access Web Site and Get Comfortable Access Web Site and Get Comfortable Class Expectations “Web Q” (anonymous) Class Expectations “Web Q” (anonymous) Bring Copy of PowerPoint Slides and Textbook to Class