© Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Insurers Market Repository Update July 2009

2 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. IMR: The need for change This is a large, vital piece of Market Infrastructure Hardware sized for 1,000 users and 60,000 new claims a year Growth has clearly exceeded the designed capacity

3 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. IMR2 requirements were conceived Big – planned capacity growth to meet demand Speedy – improved Service Levels Resilient - no single points of failure & enhanced DR

4 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. This translated into New Hardware New data centre Hardware, storage and networks replaced New Software Core Repository software upgraded Appearance of screens changed

5 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. New hardware 70 new servers 19 kilometres of copper cable 7 environments 77 switches & routers 14 firewalls 8 databases 1 Global site selector A complex undertaking

6 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. New Software Every screen was changed and had to be tested along with all functions This required extensive (and occasionally painful!) testing involving the following organisations Thank You

7 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Market Delivery On Time IMR P2 Jul 09 On time ECF6A May07 On time A&SR2 Aug07 On time ECF6B Aug07 On time ECFIUA Nov07 On time A&SR3 Nov07 On time A&SR4 May08 On time ECF7A May08 On time ECF7B Nov08 On time IMR P1 Oct08 On time

8 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Some issues Two outages in the first week Online system 2 hours Monday, DRI 8 hours Tuesday Viewing and uploading of documents Large claims files, ACL issue Desktop Issues Browser cache, cookies, Proxies and firewalls Functionality Small number of functional issues to be addressed Performance Anecdotal evidence suggests this is improved

9 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Whats next? IMR Security ModelNov 09 MTBC, MTMC, Confidential Terms, TPA, Conflict of Interest eAccounts Release 1Nov 09 non-fundamental messaging, autoload to core systems eAccounts Release 2Q2 acceptance of fundamental-level submissions and rollout of a central Accounting Splits service ECF2Q1 / Q2 Document File Viewer, Claims Workflow Triggers, Claims Performance, Claims Workflow Service, Claims Agreement Screens