1. With LMG Secretariat LMG Forum December 2011 Christopher Croft, LMG Secretariat Barnabas Hurst-Bannister

2. LMG Forum 2011 Agenda Modernisation update The Final Curtain

3. LMG Forum 2011 How it could have been

4. LMG Forum 2011 Awards round up

5. LMG Forum 2011 Awards round up

6. 6 © Xchanging 2011, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. ECF2 Current Status 15 Dec 2011 Claims Workflow Triggers (CWT) 21 carriers receiving live messages 16 fully integrated into own workflow Other carriers to join by arrangement with Xchanging Claims Agreement Services (CAS) & Single Sign On (SSO) CAS & SSO are live 84 carriers plus XCS rolled out in production Rollout continues on target to complete by the end of the year with 90% of organisations signed up. Document File Viewer (DFV) DFV is live and converting 5000 – 7000 documents a day Some intermittent teething problems continue and are being investigated with Adobe Rollout in line with CAS & SSO schedule Claims Workflow Services (CWS) Service deployed to 68 organisations Rollout in line with plans to complete by the end of the year ECF001, ECF002, ECF003, ECF004, ECF005, LADD & LREC are in use with 134 users Claims Data Warehouse (CDW)

7. 7 © Xchanging 2011, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. eAccounts eAccounts Current Production use Miller, Price Forbes, UIB, Guy Carpenter, Aon UK, Lockton, Towers Watson and Ropner continue with live operation NMB and Houlder are undertaking business testing as part of convoy three implementation. The Winter maintenance release remains on schedule. eAccounts Release 2 (R2) Xchanging continue working together with the Market to deliver R2 using the ‘big bang’ approach to delivery. We remain on track to deliver final estimates and timescales for the requested change requests by the end of the year, with the exception of the corrections CR which is proving to be complex. We anticipate this will be ready in January. Initial MAT planning continues

8. LMG Forum 2011 eAccounts

9. LMG Forum 2011 eAccounts

10. LMG Forum 2011 Non Bureau Accounting Live partnerships involving: –Aon –Willis –XL –ACE First use of the Exchange Ongoing discussions with wider steering group Room for others

11. LMG Forum 2011 2012 Forums 2012 dates: –18 th January –29 th February –29 th March –18 th April –23 rd May –28 th June –27 th September –31 st October –28 th November –18 th December July & Aug TBA

12. LMG Forum 2011 Exchange TMEL Portal – contact database LIVE Let’s you maintain your own contact details You should have received a user name and password If not contact the operations team

13. LMG Forum 2011 Endorsements

14. LMG Forum 2011 Endorsements

15. LMG Forum 2011 Endorsements

16. LMG Forum 2011 Endorsements

17. LMG Forum 2011 Questions?

18. With London Market Group The final curtain Barnabas Hurst-Bannister Chairman, London Market Group, 2009 - 11

19. LMG Forum 2011 The London market in July 2009 Like Christopher Columbus we had got somewhere and it seemed quite nice But we had no idea where it was or where we should go next

20. LMG Forum 2011 The London market in July 2009 Contract certainty IMR Nascent endorsements Lots of stuff; some benefit but not much joined up

21. LMG Forum 2011 Enter a knight on a white boat

22. LMG Forum 2011 Two and a half years on… Future Process vision Exchange Endorsements Direct Accounting ECF2 (half of) eAccounts More stuff More benefit More of a clue

23. LMG Forum 2011 Why? All four constituents like each other more than they did We continue to grow up in our attitude to projects We have had a period of consensus

24. LMG Forum 2011 But… We must resist the temptation to go off on our own

25. LMG Forum 2011 But… We must retain our ambition

26. LMG Forum 2011 But… Although more mature, are we much past adolescence?

27. LMG Forum 2011 But… We still do not measure enough – this makes it hard to drive our programme

28. LMG Forum 2011 And.. Will the irresistible march of technology make some of our sacred cows redundant – can automation replace central service? Do we understand/think enough of the aspects of human behaviour that make front office technology difficult?

29. LMG Forum 2011 And.. Will the new entrants be corrupted by the old guard or can they bring change?

30. LMG Forum 2011 Its over to you…

31. LMG Forum 2011