With LMG Secretariat LMG Forum February 2011 Christopher Croft, LMGS Justin Emrich, Atrium

LMG Forum 2011 Agenda Modernisation update Atrium, messaging and endorsements

3 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. ECF2 Current Status

4 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. eAccounts eAccounts Release 1B (R1B) Now in Production Initial use raised some teething troubles that will be resolved Upgraded testing and training environment being established for full rollout UIB, Guy Carpenter & Price Forbes have begun the implementation process with a target live date of 3 rd May eAccounts Release 2 (R2) Detailed review continues of functional specifications produced early 2010 Assessment of impact will be produced once work is complete in 4 -6 weeks.

LMG Forum 2011 Endorsements

LMG Forum 2011 Coverholder reporting standards Premium standard US property exposure standard (ER 3001) NEW claims standard Or see Sarah Thacker

LMG Forum 2011 Co-lead binders & ECF Aim => to find the best method of allowing electronic processing of co-lead binders claims Main obstacle to all new claims on ECF Pilot approach being agreed More news in coming months

LMG Forum 2011 Non bureau progress Pilot work starting involving Aon, Willis and 5ish company market insurers Probably run parallel processes to start with Some use of Exchange for messages Will allow us to build compelling business case to encourage adoption

LMG Forum 2011 The Message Exchange Limited Cross market ownership of key infrastructure Directors: –Shirine Khoury-Haq (IUA) –Simon Gaffney (LIIBA) –Kirk Maddern (LMA) –Peter Spires (Lloyds) Close to signing a contract with IBM

LMG Forum 2011 Future processing model Consultation paper published Consultation runs until end March Contact your association or

LMG Forum 2011 Questions?

23 rd February ePlacing Solution

23 February 2011 The Journey >What have we built? >Why? >Benefits >How hard was it? >Do we like eEndorsements? >What next? 13

23 February 2011 Atriums ePlacing Software Solution 14 Gateway Underwriting System DMS Message Poller Workflow db U-Manager In-BoxMMT Risk Screen MMT Lookup Underwriter from Policy Ref or UMR Routing Lloyds Exchange Third Party SystemAtrium System MMT kept as a backup. Other Workflows

23 February 2011 In-Box 15

23 February 2011 Message Detail Screen Link to Underwriting screen & Slip 16

23 February 2011 Reply Screen 17

23 February 2011 Message Allocation 18

23 February 2011 Send for Entry Workflow 19

23 February 2011 Atriums ePlacing Software Solution 20 Gateway Underwriting System DMS Message Poller Workflow db U-Manager In-BoxMMT Risk Screen MMT Lookup Underwriter from Policy Ref or UMR Routing Lloyds Exchange Third Party SystemAtrium System MMT kept as a backup. Other Workflows

23 February 2011 Why did we do it? >Needed to integrate to get buy-in >Fits Atriums Hub and Spoke Strategy >Wanted a Fast and Flexible Solution 21

23 February 2011 Benefits of our Approach >One In-Box >Single Click >Fully Integrated (as far as we can) >Flexibility – very quick to build & alter >Easy Management Information 22

23 February 2011 How hard was it? >Spec kept changing – GUA Rules !! >Breaking new ground for us – Acord messaging >Easy to slot into our existing environment >Est 20 days development >Credit to Web Connectivity 23

23 February 2011 Do we like eEndorsements? >Honestly –Not a lot –Process is too clinical - Silent Broke –Not suitable for Negotiation –Back dating is a real pain >But –Saves time on simple Requests & Notices –Cuts down processing costs – scanning etc 24

23 February 2011 What next for Atrium? >Link to Peer Review >Merge Word Documents >Open up Underwriting System for updates >Merge our MMT with Web Conns >Build Mobile app ? 25

23 February 2011 Future >Improved Communication / Negotiation >Other Classes / Message Types >Mobility >Collaboration ? 26

23 February