1. Richard Lester Change Management A&S Project Manager The A&S Experience 18 th January 2007

2. 2 Guy Carpenter The A&S Repository Experience Why DRI? Guy Carpenter chose the DRI route to the A&S repository: Control over information – workflow and audit controls Removes unnecessary duplication of effort – single point of input Consistant with our Electronic Claims File (ECF) approach Makes effective use of our own repository Enabled us to embed the process in to our business

3. 3 Guy Carpenter The A&S Repository Experience What did we do? Project Team - An internal project team was established. Business process – We reviewed our current premium process post slip production through to receipt of the signings. Accounting Checks – We reviewed the bureau accounting checks and built these in to our system System Changes - In partnership with our software supplier Trace Isys Limited the TWINS system was enhanced to create the A&S packages, integrated with our DMS and message handling software using DRI and the ACORD standards. This includes the new IPCBSM. MAT – We were involved in Market Acceptance Testing and ran through a number of business scenarios end to end with Xchanging. Live Pilot – We entered in to Live Pilot with Xchanging at the end of November with the first complete A&S DRI submission in the London Market. 620 A&S packages accepted by Xchanging as at last night.

4. 4 Guy Carpenter The A&S Repository Experience Whos Using It? We have now raised the level of usage to 100% of all our XOL premium submissions using the Electronic Van. The new processes have been implemented, the software enhancements are all now Live and A&S Packages are going in to the Market Repository straight from our system.

5. 5 Guy Carpenter The A&S Repository Experience Benefits Realised? Guy Carpenter have been using the A&S Repository via DRI now for two months and are already seeing the benefits: Efficient and quicker delivery of documentation to Xchanging Improved reconciliation of signing numbers and dates information Earlier notification of signing numbers and dates Improved error management process Effective processes resulting in reduced error rates Increased usage of De-Linking Improved internal processes Improved business controls

6. 6 Guy Carpenter The A&S Repository Experience Implementation Tips Tips for implementation: Work closely with Xchanging on planning the roll-out Build the accounting checks in to your system to reduce errors early on Integrate the DRI process in to the processing systems Test common scenarios with Xchanging end-to-end Monitor every message for the first couple of weeks Follow up issues immediately with the Xchanging implementation project manager.