Scotiabank Global Performance and Learning Debbie Boustead Sheila Martinez Learning without Borders

ScotiabankScotiabank Scotiabank is one of North America’s premier financial institutions, and Canada’s most international bank. 69,000 employees, 12.5 million customers 50 countries around the world. One of 50 Best Employers in Canada - 5 years running Training Magazine Top 125 award recipient – 6 years running.

Think Global Act Local

Strategic Priorities Leadership Revenue Growth Capital Management Leadership Risk Management Expense Management Leadership Workforce Capability Reward & Recognition Change Capability Managers & Future Leadership Pool Global Workforce Development Global Learning Technology Platform Corporate Human Resources Learning

Federated Learning Model Leadership GPL Industry Best Practices Standards Infrastructure Synergies Consulting Programs International Scotia Capital & GRM Executive Offices IT&S Canadian Banking

Performance Management

Global Performance and Learning Mandate Learning Strategy Learning infrastructure Bank-wide Curriculum Metrics & Evaluation Vendor Management Learning Community Development Share best practices Value Alignment of learning to corporate strategy Economies of Scale Cost Avoidance Global Principles & Standards Consistency of learning experience for employees

Scotia and Skillsoft – Our Journey 0 – 5000 in six years

2004 – The Journey Begins Initial contact Little interest Driven through IT Agreement created for Books 24 x 7 licenses IT agrees to pilot for the year

2005 – First Class Travellers IT audience only Priced per course Positive feedback on content Only viable for a limited audience

2006 – There Must Be a Better Route Explored options for an enterprise solution Lots of interest across all businesses Little understanding of the impact of the offering Technical challenges Funding challenges Largest audience opted out Financial viability negatively impacted Went forward with a partial solution

2006– Navigating the Content Where do you start? Overwhelming amount of content IT, Business and Desktop libraries Reviewed and removed large sections that were: Not applicable to Scotiabank’s systems, processes etc. Conflicted with internal programming Learning Community vetted selections English and French

Which Way Do We Go? My Learning Centre Consistent employee experience Used to report metricsInterface in 3 languages Strategic Global buy-in Skillport Easy to use, great search capability Good reporting, but limited for our purposes English only

The Road to Integration Each business unit commits to and pays for a set # of licenses – 2200 total Libraries loaded to MLC Usage tracked by unit Overall uptake for fiscal 2007: 75% 5185 course registrations Average cost per course is a 60% reduction in costs from previous agreement

2008 – Smooth Sailing Overall uptake for fiscal 2007 – 92% 7901 course registrations Over 900 unique courses accessed Average cost per course is a 40% reduction in costs from 2007 Contract is reworked with Skillsoft, more than doubling the number of licenses New users are brought on, all lines of business now on board

2009 – The Adventures of Scotia & Skillsoft Moved to OLSA platform Integrated OLSA catalogue with MLC Created quarterly process for updating the catalogue to MLC Launched MLC in Mexico Loaded (400+) Spanish programs Created Marketing Materials

The Path Less Travelled Other services Skillblends and Blended Learning Toolkits Skillport branded and launched for areas that do not have access to MLC Preparing to launch the Management Portal (2500 users)

Where to next? Working on business case to centrally fund licenses (true enterprise model) Wish us luck

Questions?Questions?