1. Enterprise Business Agility Transformation What it takes to start and to scale
Andrea Willemse
EBA Summit Atlanta
Sept 11-12, 2019

2. “Strong back, soft front, wild heart” (Brené Brown)
About me
Transformation leader focused on changing the way we work so that we are all more connected and contented at work = better business results!
“Strong back, soft front, wild heart” (Brené Brown)

3. About RBC Founded in 1864, 155 years old
Headquartered in Toronto Canada
84,000+ employees in 34 countries
16 Million customers
6.7 million digital users in Canadian Banking
Continued profitable growth across 5 lines of business

4. What problems are we solving?
Prioritization and focus
Investments and effort ≠ highest value outcomes
Slow to respond
Execution doesn’t meet strategy
Competing business priorities across silos
Increasing cost base
Stressed out employees who feel disengaged
We need to evolve!
Business Agility transformation looks to optimize the ENTIRE system for value delivery in an ever changing environment

5. What it takes to get started: Why, What, How
Core enablement team ($)
‘MVP’ framework / approach to guide leaders
Cross-functional pilot areas with executive sponsors who commit
Internal team in the business to partner and learn ($)
Compelling, transparent and frequent storytelling to broad audiences
Agreed upon metrics for ‘early days’ results – financial results will not be present at the beginning
The old ways of managing and working no longer enable us to thrive in the present
WHAT
Clarity on the problems you are solving and a vision for the future

6. Transformation enablement team roles to scale
Business Agility scaling strategy – head of the COE
Coaching, frameworks, principles, and practices
Transformation Teams and Champions in the Business
Communities of Practice – Design Thinking, Performance Management, Innovation, DevOps, etc
Measurement – transformation and business results
Storytelling and Communications

7. The journey Solve the problem of too much work
Outcome-based goals
Prioritization
Remove system impediments
Funding
Stable teams
Performance management
Capability development
Manage work so it achieves outcomes
Visualize work
Cross-functional teams that co-create
Experiment and pivot
Build leaders that support new ways of working
Leadership agility and coaching
Create safety for teams

8. When will we get there?
We will get better every day; this is not an overnight change
It’s not going to look like what you are used to
It’s not about implementing a new process
It’s about changing how we think and partner together

9. Role of the transformation leader
Change Management is the new Management – the process is easy, culture is HARD!
Delicate balance between meeting teams where they are, and pushing them into areas that will feel uncomfortable

10. Radiate successes! Results create momentum
#GOALS!
Increase
Competitive
Advantages
Improve
Time to Market
Increase
Productivity
Continuous Value Delivery
Improve Client & Employee
Experience
Improve
Collaboration
How is this different?
How does it feel?
What are the challenges?
Fast Feedback/ Short Cycles
Relentless Prioritization and Focus
Continuous Planning, Continuous Improvement
Co-create with clients
Experiment and Learn
High trust and engagement
Optimized flow of work
Empowerment and flexibility around the “how” to meet an outcome
Leadership team has to collaborate differently
Feeling uncomfortable with ambiguity and experimentation
Changing mindsets and beliefs

11. Questions?