Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Smart Utility Operations Breaking down the barriers in your organization Mike Ballard Senior Director Utilities Strategy EMEA Oracle Utilities July 29, 2015

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential million billion 3000 More Data x Smart Meters Data Points 3.5 billion Smart Mobile Devices 39 % Access to Internet

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential Don’t Trust Their Utility Provider % % Working to Improve Customer Satisfaction

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | UK 2013 The storm that stole Christmas 4

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential Customer Satisfaction Outage Hours Major Outages

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Satisfaction Increases when communication is… Proactive and value adding Regular – keep up the drum beat Clear – right message to the right people Via right channels (by customer) – Automated Calls – s – Texts – Social 6

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Work & Asset Customer Metering Grid Analytics Information Technology Corporate Administration

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | ŧ Work & Asset Customer Metering Grid Legacy integrations Meter to Cash Field Work Analytics Outage Operations

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Analytics Work & Asset Customer Metering Grid Automated process-based integrations Field Work Project Management Service Order Mgt Device Operations Outage Care Outage Operations Outage Repair Financials Meter to Cash Customer Self- Service

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Value of Analytics  Over 75% reduction in manual exception review  Over 2000 new malfunctioning meters scenarios found  Over 15 Gas Leak scenarios identified annually  Avoided millions in damages and legal costs  Identified 4,400 cases of theft representing well over $1 million in annual lost revenue  Net total avoided $564k annual future loss during pilot Meter Services Gas Safety Grid Operations Grid Operations Revenue Protection Billing Operations  Cut break to fix time by 50% using faulty meter analytics  Improved meter malfunction detection before back bill needed  Leverage predictive analytics to reduce the number of transformer failures by more than 20%  Continued monitoring of network connectivity model improves data quality

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential11 Regulatory Changes Innovative TechnologyNew Industry Players Connected Consumers ….In an industry that is facing unprecedented change

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Accelerate your utility operations Modern Customer and Operational Systems Integrated Customer Engagement Trusted Service Leadership Proactive Multichannel Communication Innovative Value Add Services Data Driven Decisions What’s next? embrace your FUTURE $ Get to the next level by innovating faster Oracle Confidential