BY: GROUP FOUR BLOCK: 4B
4.01 Promotion Product Intuitional Advertisements-paid for Publicity-Free and improves corporate Image Sales Promotion-Short term incentives or offerings Personal Selling- Individualized
4.02 Advertising Media Publications-News papers and Magazines Broadcast Media- TV’s and Radio Direct Mail- or Letters Web-Ads on internet Out-Of-Home Media-Billboards Transit- on subway or bus
4.04 A Sales Promotion Buy One Get One Free or Money Back Guarantee Incentives to buy a product Sweepstakes-total luck Contest- require skill Games- require payment
4.04 B Public Relations Improve business image Watching public comments Advantages Credible, widely spread, and low cost Disadvantages Might be bumped or not high return
4.06 Market Info Management Used for customer wants and habits Primary-own research Secondary-Outside sources Information is necessary for decisions All aspects of a business Pricing Place Promotion Product
4.08 Technology Uses Info Gathering Ads can be customized Small business can send mass customized messages for cheap Tracking Cookies Gps Frugging and Sugging
4.12 Data Collections Quantitative Qualitative Primary Secondary
4.12(cont.) Ways to collect Observational Mail Telephone Internet Discussion Group Interviews Scanners
4.12(cont.) Important things about surveys Clear questions Single focus per question Neutral questions Balanced questions Appropriate A badly made survey will result in decreased reply rate.
4.13 Scales Nominal-mutually exclusive answers Ordinal-order or ranking system Continuous-mark appropriate position on a line Itemized- description of each object ranked
4.13(cont.) Likert-Numerical values Semantic Differential Scale- mark answer on 1 to 7 continuum Stapel Scale- no zero but two ends -5 to 5 Multi-dimensional-used when one attribute is difficult to use
4.15 Ethics Embellishment Changing Position of product Changing Price Tags Reciprocal Sales- Two or more parties make an agreement to work with each other Overpayments (Tax refunds) Theft (Hotel Towels)