iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C 2009 iT4C Mentoring Network Mentors workshop Copyright iT4C October 2009 Introducing volunteer IT professionals to charities needing IT help Ruth Morris Don Morrison

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Action-packed agenda Introductions, objectives iT4Communites programme Role of the mentor What a mentor is—and isn’t Mentoring role play Break Establishing a mentoring relationship –GROW model –SMART model Case study activity Expectations, satisfaction

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Introductions Break into groups of 2/3 Spend 5 minutes finding out –who your fellow mentors are –something interesting that happened to them recently –what they want from this workshop –what they want from mentoring Share what you learned

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October iT4Communites Mentoring as part of iT4C How the programme works Our challenges Anne Stafford Programme manager iT4Communities

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring = a new aspect to iT4C support Feedback— volunteers can feel isolated Shared learning Challenge of current economic environment—for –us –our volunteers –new graduates –charities we support

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring pilot iT4C volunteer/ mentee Charity iT4C project Working relationship

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring pilot iT4C volunteer/ mentee Charity iT4C project Working relationship What changes?

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring pilot iT4C mentor iT4C volunteer/ mentee Charity iT4C project Focus on your mentee Working relationship

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring pilot iT4C mentor iT4C volunteer/ mentee Charity iT4C project Focus on your mentee Do not focus on the project Working relationship

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring pilot iT4C mentor iT4C volunteer/ mentee Charity iT4C project Focus on your mentee Do not focus on the project Working relationship mentor mentee

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring pilot iT4C mentor iT4C volunteer/ mentee Charity iT4C project Focus on your mentee Do not focus on the project Working relationship Mentor support 1.LinkedIn: forum 2.Peer-to-peer: conference calls 3.Peer-to-peer: ad hoc collaboration

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring pilot iT4C mentor iT4C volunteer/ mentee Charity iT4C project Focus on your mentee Do not focus on the project Working relationship Volunteer support 1. Mentor: 1-to-1 support 2. LinkedIn: forum 3. Peer-to-peer: conference calls Mentor support 1.LinkedIn: forum 2.Peer-to-peer: conference calls 3.Peer-to-peer: ad hoc collaboration

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring pilot iT4C mentor iT4C volunteer/ mentee Charity iT4C project Focus on your mentee Do not focus on the project Working relationship Mentor support 1.LinkedIn: forum 2.Peer-to-peer: conference calls 3.Peer-to-peer: ad hoc collaboration Charity support 1.Volunteer: technical help 2.Seminars: guidance 3.iT4C: mediation Volunteer support 1. Mentor: 1-to-1 support 2. LinkedIn: forum 3. Peer-to-peer: conference calls

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot activities Workshops: focus on mentors Seminars: focus on charities and mentees iT4C projects: focus on charities Evaluation: focus on how we did Case studies: documenting our success

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot overview Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Identify Mentors Mentees Charities Kickoff workshop 1 Kickoff seminars 2 1 Kickoff workshop The mandatory workshop provides all mentors, regardless of their mentoring experience, with the knowledge and skills they need to deliver effective mentoring. Training will be provided by experienced professionals. 2 Kickoff seminars Mandatory seminars (up to 3, depending on demand) provide an opportunity for mentors, mentees, and charities to meet. Discussion and presentations cover best practice in IT volunteering projects suitable technologies to support basic admin functions, eg database development of websites, networks, social networks

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot overview Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Identify Mentors Mentees Charities Kickoff workshop 1 Kickoff seminars 2 Interim feedback to IT4C 4 from mentors from mentees 1 Kickoff workshop The mandatory workshop provides all mentors, regardless of their mentoring experience, with the knowledge and skills they need to deliver effective mentoring. Training will be provided by experienced professionals. 2 Kickoff seminars Mandatory seminars (up to 3, depending on demand) provide an opportunity for mentors, mentees, and charities to meet. Discussion and presentations cover best practice in IT volunteering projects suitable technologies to support basic admin functions, eg database development of websites, networks, social networks Participants’ feedback is a critical part of monitoring the effectiveness of the programme and allowing corrective adjustments to be made if required. When joining the programme, mentors and mentees commit to providing feedback every 2 months. Every effort will me made to keep the feedback process simple and streamlined. 4 Feedback

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot overview Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Identify Mentors Mentees Charities Kickoff workshop 1 Kickoff seminars 2 One-to-one mentoring Mentor peer networks 3 Mentee peer networks 3 Interim feedback to IT4C 4 from mentors from mentees 1 Kickoff workshop The mandatory workshop provides all mentors, regardless of their mentoring experience, with the knowledge and skills they need to deliver effective mentoring. Training will be provided by experienced professionals. 2 Kickoff seminars Mandatory seminars (up to 3, depending on demand) provide an opportunity for mentors, mentees, and charities to meet. Discussion and presentations cover best practice in IT volunteering projects suitable technologies to support basic admin functions, eg database development of websites, networks, social networks 3 Mentor and mentee peer networks Networks have 6-8 members who meet, usually virtually, every 3 weeks to share lessons learned, best practice, issues, and successes. Meetings are self-organised around members’ availability. Network meetings are a critical part of personal development and expertise acquisition. Participants’ feedback is a critical part of monitoring the effectiveness of the programme and allowing corrective adjustments to be made if required. When joining the programme, mentors and mentees commit to providing feedback every 2 months. Every effort will me made to keep the feedback process simple and streamlined. 4 Feedback One-to-one mentoring Mentor peer networks 3 Mentee peer networks 3

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot overview Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Identify Mentors Mentees Charities Kickoff workshop 1 Kickoff seminars 2 One-to-one mentoring Mentor peer networks 3 Mentee peer networks 3 Interim feedback to IT4C 4 from mentors from mentees Interim feedback to IT4C 4 from mentors from mentees Final feedback to IT4C 4 from mentors from mentees from charities 1 Kickoff workshop The mandatory workshop provides all mentors, regardless of their mentoring experience, with the knowledge and skills they need to deliver effective mentoring. Training will be provided by experienced professionals. 2 Kickoff seminars Mandatory seminars (up to 3, depending on demand) provide an opportunity for mentors, mentees, and charities to meet. Discussion and presentations cover best practice in IT volunteering projects suitable technologies to support basic admin functions, eg database development of websites, networks, social networks 3 Mentor and mentee peer networks Networks have 6-8 members who meet, usually virtually, every 3 weeks to share lessons learned, best practice, issues, and successes. Meetings are self-organised around members’ availability. Network meetings are a critical part of personal development and expertise acquisition. Participants’ feedback is a critical part of monitoring the effectiveness of the programme and allowing corrective adjustments to be made if required. When joining the programme, mentors and mentees commit to providing feedback every 2 months. Every effort will me made to keep the feedback process simple and streamlined. 4 Feedback One-to-one mentoring Mentor peer networks 3 Mentee peer networks 3

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot month view Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Week M T W T F M T W T F A1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week) B1-hour self-organised Mentor Peer Network conference call (every 3 weeks) C1-hour self-organised Mentee Peer Network conference call (every 3 weeks) D1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call) E1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call) F based programme feedback to IT4Communities (every 2 months) AAA A AAA A AAA A AAA A AAA A AAA A B C B C B C B C B C B C B C D E F F F

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot month view Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Week M T W T F M T W T F A1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week) B1-hour self-organised Mentor Peer Network conference call (every 3 weeks) C1-hour self-organised Mentee Peer Network conference call (every 3 weeks) D1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call) E1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call) F based programme feedback to IT4Communities (every 2 months) AAA A AAA A AAA A AAA A AAA A AAA A B C B C B C B C B C B C B C D E F F F

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot month view Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Week M T W T F M T W T F A1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week) B1-hour self-organised Mentor Peer Network conference call (every 3 weeks) C1-hour self-organised Mentee Peer Network conference call (every 3 weeks) D1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call) E1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call) F based programme feedback to IT4Communities (every 2 months) AAA A AAA A AAA A AAA A AAA A AAA A B C B C B C B C B C B C B C D E F F F

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot month view Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Week M T W T F M T W T F A1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week) B1-hour self-organised Mentor Peer Network conference call (every 3 weeks) C1-hour self-organised Mentee Peer Network conference call (every 3 weeks) D1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call) E1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call) F based programme feedback to IT4Communities (every 2 months) AAA A AAA A AAA A AAA A AAA A AAA A B C B C B C B C B C B C B C D E F F F

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot month view Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Week M T W T F M T W T F A1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week) B1-hour self-organised Mentor Peer Network conference call (every 3 weeks) C1-hour self-organised Mentee Peer Network conference call (every 3 weeks) D1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call) E1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call) F based programme feedback to IT4Communities (every 2 months) AAA A AAA A AAA A AAA A AAA A AAA A B C B C B C B C B C B C B C D E F F F

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Pilot month view Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Week M T W T F M T W T F A1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week) B1-hour self-organised Mentor Peer Network conference call (every 3 weeks) C1-hour self-organised Mentee Peer Network conference call (every 3 weeks) D1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call) E1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call) F based programme feedback to IT4Communities (every 2 months) AAA A AAA A AAA A AAA A AAA A AAA A B C B C B C B C B C B C B C D E F F F F F

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Our challenges Charity environment Volunteers’ circumstances Volunteers’ skills Pilot

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Role of the mentor activity Have you ever had a formal or informal mentor?

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Role of the mentor activity How would you define a mentor?

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Role of the mentor activity How would you define a mentor? The development of a one to one relationship based on trust, confidentiality and mutual involvement with the aim of providing practical support and assistance. The relationship focuses on goal setting and operates within a clearly defined timeframe.

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Role of the mentor activity In groups, identify the qualities of a mentor in one of these areas: –characteristics –skills –knowledge

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October What mentoring is—and isn’t Think about the boundaries and limitations of being a mentor.

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Mentoring—awareness test

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Consider … How would you begin? What strategies would you use to encourage your mentee to share information and engage in the process? How would you ensure that a good framework for underpinning your relationship is set? What do you need to discuss and cover here? How would you help your mentee articulate his/her long-term and short-term goals and their strategies for achieving them? Mentoring—preparing for your first meeting

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Break 15 minutes

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing mentoring relationship Macro-level = structure your meetings Micro-level = develop the goals Two tools –GROW (macro) –SMART (micro)

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing mentoring relationship Macro-level = structure your meetings Micro-level = develop the goals Two tools –GROW (macro) –SMART (micro) Hernan Vargas: Creative CommonsCreative Commons

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing mentoring relationship: GROW Goal Develop compelling goals: Where do you want to be? Reality Where are you now? Options What can you do to get there? Will What will you do next? Zanthia: Creative CommonsCreative Commons

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Goal Develop compelling goals: Where do you want to be? Reality Where are you now? Options What can you do to get there? Will What will you do next? Zanthia: Creative CommonsCreative Commons When I want to, I perform better than when I have to. I want to for me. I have to for you. Sir John Whitmore When I want to, I perform better than when I have to. I want to for me. I have to for you. Sir John Whitmore Establishing mentoring relationship: GROW

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Goal Develop compelling goals: Where do you want to be? Reality Where are you now? Options What can you do to get there? Will What will you do next? Zanthia: Creative CommonsCreative Commons Two kinds of goals End Goal The final objective—successful completion of an IT4C project. A compelling purpose typically not within your mentee's control. Performance Goal Provides a means of measuring progress towards the End Goal. Two kinds of goals End Goal The final objective—successful completion of an IT4C project. A compelling purpose typically not within your mentee's control. Performance Goal Provides a means of measuring progress towards the End Goal. Establishing mentoring relationship: GROW

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Goal Develop compelling goals: Where do you want to be? Reality Where are you now? Options What can you do to get there? Will What will you do next? Zanthia: Creative CommonsCreative Commons What do you want to talk about? What would you like to achieve from this session? What's the most important thing? What do you want to talk about? What would you like to achieve from this session? What's the most important thing? Establishing mentoring relationship: GROW

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Goal Develop compelling goals: Where do you want to be? Reality Where are you now? Options What can you do to get there? Will What will you do next? Zanthia: Creative CommonsCreative Commons What is happening now? How do you feel about it? What are the facts? What is happening now? How do you feel about it? What are the facts? Establishing mentoring relationship: GROW

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing mentoring relationship - GROW Goal Develop compelling goals: Where do you want to be? Reality Where are you now? Options What can you do to get there? Will What will you do next? Zanthia: Creative CommonsCreative Commons Alternative courses of action What have you already tried? What else might you try? What if you had more time? How would you rate these options on a scale of 1-10 (10 being most achievable)? Alternative courses of action What have you already tried? What else might you try? What if you had more time? How would you rate these options on a scale of 1-10 (10 being most achievable)?

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Goal Develop compelling goals: Where do you want to be? Reality Where are you now? Options What can you do to get there? Will What will you do next? Zanthia: Creative CommonsCreative Commons The coachee's commitment to the coachee's own action plan What are you going to do? When are you going to do it? Will this action meet your goal? The coachee's commitment to the coachee's own action plan What are you going to do? When are you going to do it? Will this action meet your goal? Establishing mentoring relationship: GROW

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing the relationship: GROW G R O W 1st meeting 2nd meeting 3rd meeting 4th meeting G R O W

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing the relationship: GROW G R O W 1st meeting 2nd meeting 3rd meeting 4th meeting G R O W

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing the relationship: GROW G R O W 1st meeting 2nd meeting 3rd meeting 4th meeting G R O W

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing the relationship: GROW G R O W 1st meeting 2nd meeting 3rd meeting 4th meeting G R O W

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing the relationship: GROW G R O W 1st meeting 2nd meeting 3rd meeting 4th meeting G R O W

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October WAIT Astolath: Creative CommonsCreative Commons Why Am I Talking? Establishing mentoring relationship

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing mentoring relationship: SMART targets Specific Help make the target detailed. Measurable How will you know when the target has been reached? Actionable Is the target long-term? Short- terms? Can it be mentored? Realistic Is there a real prospect of reaching it? Timely Identify timescales for targets.

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Specific Help make the target detailed. Measurable How will you know when the target has been reached? Actionable Is the target long-term? Short- terms? Can it be mentored? Realistic Is there a real prospect of reaching it? Timely Identify timescales for targets. Establishing mentoring relationship: SMART targets

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Specific Help make the target detailed. Measurable How will you know when the target has been reached? Actionable Is the target long-term? Short- terms? Can it be mentored? Realistic Is there a real prospect of reaching it? Timely Identify timescales for targets. Establishing mentoring relationship: SMART targets

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Specific Help make the target detailed. Measurable How will you know when the target has been reached? Actionable Is the target long-term? Short- term? Can it be mentored? Realistic Is there a real prospect of reaching it? Timely Identify timescales for targets. Establishing mentoring relationship: SMART targets

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Specific Help make the target detailed. Measurable How will you know when the target has been reached? Actionable Is the target long-term? Short- terms? Can it be mentored? Realistic Is there a real prospect of reaching it? Timely Identify timescales for targets. Establishing mentoring relationship: SMART targets

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Specific Help make the target detailed. Measurable How will you know when the target has been reached? Actionable Is the target long-term? Short- terms? Can it be mentored? Realistic Is there a real prospect of reaching it? Timely Identify timescales for targets. Establishing mentoring relationship: SMART targets

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Establishing the relationship Macro-level = structure your meetings Micro-level = develop the goals Two tools –GROW (macro) –SMART (micro) Hernan Vargas: Creative CommonsCreative Commons GROW SMART

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October The power of questions—examples What do you think will happen? What’s you back-up plan? How does it look to you? How do you feel about it? What do you mean? Can you say more? What do you want? How will you know that you have reached it? What will it look like? How does this fit with your plans/values? What do you think that means? May we explore that some more? What are your other options? Would you like to brainstorm this idea? Will you give an example? What would it look like? Will you tell me more about it? Is there more? What can you do to make it fun? If you could do it over again, what would you do differently? What have you tried so far? How is this working? What is the action plan? What support do you need to accomplish …? What will you take away from this? What are the possibilities? What’s moving you forward? What’s stopping you?

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Case studies exercise Work in groups of 3 – 5 Work from case study handout and question prompts Think about GROW and SMART Share your feedback Share your hypothetical support strategies

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October Next steps Personal Action Plan Seminars, matching, timescales

iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C October How have we/you done? Goal: to enable delegates to –gain an understanding of the aims of the mentoring programme –understand the role of the mentor and recognise the different stages of the relationship Evaluation form