MGC and WebCommander Release 9.01 Sales Training

Learning Objectives Understand and articulate the positioning of the MGC Be clear on the new features introduced with version 9.01 of the MGC and WebCommander Understand the key competitive differentiators of the MGC platforms

Presentation Overview MGC Positioning MGC 9.01 Benefits and Features WebCommander 9.01 Benefits and Features Summary

MGC Positioning The flexibility and scalability of the Polycom MGC platforms enables them to be positioned at the center of the conferencing network, delivering a complete range of conference services to users throughout the network. Users receive a consistent conferencing experience no matter how they connect, as the same single platform is delivering service to them.

Video Invite Improvements The ability to invite any type of participant into an MGC call easily and quickly Uses DTMF tones Invite ISDN, V.35, H.323, SIP users Provides the IT administrator with the ability to put an instruction slide at the beginning of the invite process for ease of use and easy reference

Graphical Indication of Audio Port Availability Gives the IT administrator an easy and simple view of the number of audio ports available for scheduling at any given time The view will include the following: Total number of audio ports available A window presenting the available number of audio ports at any given time Zoom option – x2 the time line of the conferences for easy viewing

Improved View in Cascaded CP Call In the past, when cascading multiple MCU calls, the effect was the “hall of mirrors” where the cascaded MCU would show up in one of the corners of the conference

Improved View in Cascaded CP Call By setting the cascading link to 1x1 the output is a regular layout (with optional one frame coming from the other MCU) The administrator does not need to turn the setting on to receive the improved layout – it is automatically activated The MGC manager can turn this feature off if they desire

Ability to Set a Permanent Conference Based on the “auto extend mechanism” currently in the MGC where a user can extend a conference an unlimited number of times Provides users with the ability to “ad-hoc” extend a conference, even if the end time isn’t known To set a “Permanent Conference” the user simply sets the conference duration to minutes and the conference will only end when the last participant drops Feature is overridden if the ports in the “permanent conference” are needed for another scheduled conference

Secure Conferences With an Invisible Password Optimal for recurring audio conferences with the same participants attending each conference where security is critical, but remembering the conference password is a hassle Enables IT administrator to allocate “invisible” passwords to specific users calling in from specific phone (PSTN) numbers The system will recognize the phone number and send the password to the conference automatically, so that the user does not have to type the password in

Improvements to SilenceIt Feature A current feature in the MGC that mutes participants who put the conference on hold and start hold music, or who have a distracting noise at their location, such as an air conditioner MGC 9.01 adds a tuning mechanism that allows the administrator to set the feature to their unique environment tuning the feature too sensitive will yield in false alarms (muting speech) tuning it too insensitive will yield in noisy lines in meetings

Addition of New Switch Types Specifically for the US Federal customer base, two new switch types were added to the MGC The switch types are added to the GUI of the ISDN network service are NI-1 and NI-2 These types of switches were previously recognized only as 5ESS The MGC will see the NI-1 and NI-2 and translate them to 5ESS automatically

MGC Redundancy using WebCommander WebCommander can set up identical conferences on MGCs that are allocated for redundancy Provides confidence that even if the bridge goes down, the conference can continue by dialing the same numbers, passwords, etc. as the previous conference How it works: The new conference can be created on any of the MGC bridges The conferences will appear on the redundant bridge as "backup- [original conference name]" If the conference is deleted from the original bridge it will also be deleted from the backup bridge If a conference is accidentally deleted from the backup bridge, the application will re-copy it from the master bridge

Security Enhancements with WebCommander Working in Secure Mode entails: All WebCommander sites are configured to work with SSL/TLS All WebCommander sites are configured to work only with "Integrated Windows Authentication" The Personal Scheduler application is disabled NT Authentication is required to access the Server Manager application All communication between application Server and MCUs is automatically secured MCU passwords in database are encrypted In Secure Mode all communications between the WebCommander components are encrypted and authenticated (WebCommander sites, WebCommander client, Server Manager application, OperServ, WAM and MCUs)

MGC Key Competitive Differentiators Excellent bridging platform with both hardware and software resource sharing Flexibility and scalability with open slot chassis (MGC+50 and MGC+100) Proven reliability – over 4,000 MGCs shipped to date worldwide Feature-rich conferencing services, for both audio and video conferences Multiple security options, from the user and conference level to network level Multiple call types – concurrent on-demand and scheduled conferencing

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