4-0 Letters, Faxes, and s Letters, Faxes, and s
4-1 Discussion Questions 1.Do you like writing? Why or why not? 2.Which is more difficult? Writing in English or in Arabic/French? Why? 3.Which difficulties do you usually face when writing? 4.What do good writers do to compose well- written correspondence? 5.What would you like me do this semester to help you improve your business writing?
4-2 Lesson Objectives Lesson Objectives To learn how to write professional s Business letters Faxes
4-3 Send me an in which you tell me about how what you would like me do this semester to help you improve your business writing. Send me an in which you tell me about how what you would like me do this semester to help you improve your business writing.
4-4 is great because… It gets to the intended receiver quickly Its arrival can be confirmed easily Your reader can reply to your message easily It is cheap to use It allows multiple copies and attachments
4-5 & Style Do not confuse personal messages with business messages. Write clearly, carefully, and courteously; consider audience, purpose, clarity, consistency, conciseness, and tone. Use correct grammar, spelling, capitalization, and punctuation. Do not write words in capital letters in an message.
4-6 & Style Keep your messages short and to the point. Limit yourself to one topic per message. Check your message for mistakes before you send it.
4-7 Abbreviations AFAIK as far as l know BFN bye for now BTW by the way COB close of business FYI for your information IOW in other words NRNno reply necessary OTOH on the other hand
4-8 Emoticons Emoticons / Smileys :-) a smile :-( a frown ;-) a wink They may be considered unprofessional.
4-9 When should a person use to send a message? EE mail is appropriate for positive and informative messages. MM ajor negatives, such as firing someone, should be delivered in person or via a letter - not in . SS end people only messages they need. REMEMBER: are legally binding communication.
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4-11 Letters – 7 Components Sender's address or letterhead Inside Address Date Salutation Body of the letter Complimentary close Signature
4-12 Sender's Address Sender's address Letterhead
4-13 Inside Address Inside Address Name Courtesy title Dr or Dr. ? Prof or Prof.? If name is not known, use: Job title Department Company Attention line
4-14 Date Date US vs. UK Avoid figures
4-15 Salutation Dear Sir / Madam Dear Sirs Dear Mr Smith, / Mr Smith: Dear John Hello / Hi
4-16 Body of the Letter Block or modified block Single-space Double-space between paragraphs
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4-19 Complimentary close Yours sincerely, (Known recipient) Yours faithfully, (Unknown recipient) Best wishes, (Close) Yours truly, or truly yours, (US) Old-fashioned We remain yours faithfully, Respectfully yours,
4-20 Signature Type your name below your handwritten signature. Your choice: initials, courtesy title.
4-21 Letters Optional Components Your job title/Signature block Private and confidential (Envelope) Subject Enclosures Reference (Ref: EE1022) Copies (C.C.)
4-22 Faxes Facsimile: exact copy or reproduction l sent a fax / We will fax you Speed is important and recipient does not have . Should not be used for confidential information. When sending handwritten fax messages, use a dark color and make your writing large and clear.
4-23 Transmitting a fax Correct fax number Use fax transmission cover form Recipient’s address Fax message To: From: Fax no.: Subject: Date: Page/s: