August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting IFTA, Inc. Strategic Plan Update 2014 Annual IFTA Business Meeting Pittsburgh, PA Trent Knoles (IL) Joy Prenger (MO) IFTA, Inc. Board of Trustees

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting To promote cooperation and trust through partnerships. To continuously plan, manage, and review IFTA, Inc.’s existing resources and new opportunities to ensure that organizational purposes are achieved. To meet the needs of customers and stakeholders by utilizing technology. To enhance confidence in the agreement by assertively pursuing enforcement and compliance. To expand the knowledge base regarding IFTA through education and awareness. PRIOR GOALS

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting Full implementation of Funds Netting Establish ITAC, CTC, I-CAWG, DFWG Annual Report Database Enhanced Combine Training Opportunities with IRP Researched Combined IFTA/IRP Reviews Full implementation of IFTA Program Compliance E-Reviews ACCOMPLISHMENTS FROM PRIOR PLAN

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting Developed and Distributed Best Practices Guide for Committee Chairs Developed Commissioner Training Materials and Recorded Webinars ACCOMPLISHMENTS FROM PRIOR PLAN

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting Use IFTA, Inc. resources efficiently and effectively. –Evaluate uses for surplus investment funds –Evaluate real estate value and cost effectiveness of property ownership –Continued training and education for Staff NEW GOALS

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting Promote cooperation and trust by working with partners and providing outstanding customer service to members and stakeholders. –Explore ways to provide more flexibility in the credentialing process (electronic) –Continue information sharing and collaboration with other organizations NEW GOALS

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting Identify and recommend uniform tax reporting, collection, and distribution procedures in response to emerging technologies. –Promote uniform reporting of dual fuel vehicles –Keep current on movement toward VMT NEW GOALS

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting Enhance confidence and trust among member jurisdictions. –Create and produce training webinars for member jurisdictions’ new staff –Provide training to rebuild IFTA knowledge base –Provide administrative classes and create a certification process NEW GOALS

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting Continuously improve effective business operations. – Develop and maintain succession plan for IFTA, Inc. positions. – Continue to review and maintain the contingency plan and disaster recovery plan. – Review and analyze potential outside business sources to determine if outsourcing would be efficient and effective. NEW GOALS

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting Advance technology to provide the best customer service. – Analyze the tax rate matrix website and program it to make it more user friendly. – Develop and implement IFTA applications for mobile devices to assist member jurisdictions in the administration of IFTA and in providing information to the IFTA licensees. NEW GOALS

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting Finalize Goals and Objective Create Action Plans Ask you now: Do you have ideas for projects for IFTA, Inc.? NEXT STEPS

August 13-14Pittsburgh, Pennsylvania 2014 Annual Business Meeting