THE “TEAM” IN TEAMWORK BRINGING INDIVIDUALS TOGETHER

SUPERTEAM MODEL Transactional Processes Success-driven  Committed to quality; never satisfied  Flexible but consistent  Active  Leader-valuing  People-valuing and cooperative

SUPERTEAM CONT’D. Task Processes  Vision-driven and goal-directed  Analytical, tenacious, and inventive  Creative and innovative Systems Relationships  Networking  Visible and accessible  Committed  Mutually influential with their organization

ORGANIZATIONAL ENVIRONMENTS Organizational Cultures  Attitudes, values, beliefs, and behaviors  Develop norms, expectations, and responses Organizational Strategies  Bureaucratic  Innovative  Supportive

INDIVIDUAL MEMBERS Why People Join Teams  Interests and Attractions  Drive Reduction  6 Motives  Pleasure  Affection  Escape  Relaxation  Control  Inclusion

INDIVIDUAL MEMBERS CONT’D.  Abraham Maslow’s Hierarchy  Physiological needs  Security needs  Love and belongingness needs  Self-esteem needs  Self-actualization needs  Reinforcement  Social Exchange Theory  Prediction of interaction results  How results compare with minimal acceptance  How it compares with other possible choices

INDIVIDUAL MEMBERS CONT’D. What Individuals Bring  Ways of Perceiving  People perceive selectively  People perceive what backgrounds allow  People multiply their misperceptions  Abilities and Backgrounds  Specific talents and abilities  Resources  Differences of background and experiences  Representation of gender, ethnicity, etc.  Authority, status, and influence of superior

TEAM DEVELOPMENT Developing by Stages > Developmental Issues Creating Team Attributes  Team Culture  Shared Image  Shared Vision  Character > social identification  Syntality > group personality (“teamness”)  Synergy  Cohesiveness > esprit de corps

TEAMWORK THROUGH ELECTRONICS Virtual Teams  Advantages  Meet across distances  Bring diverse people together  React quickly  Disadvantages  Unable to see nonverbals  Language and cultural differences  Time zone differences  Computer-Supported Collaborative Work (CSCW)

TEAMWORK IMPROVEMENT Sources of Feedback re transactions and tasks  Feedback forms  Objective observers and consultants  Video and audiotaping  Groupware Uses of Feedback  Focus on successes and accomplishments  Discuss meaning of feedback  Design method of insight implementation  Agree on method for achieving change  Agree on times and methods of evaluation  Agree to implement and support the changes