Knowledge Management and the Information Specialist: dancing in step or missing a beat? Hettie Groenewald Erica van der Westhuizen Johann van Wyk Academic.

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Presentation transcript:

Knowledge Management and the Information Specialist: dancing in step or missing a beat? Hettie Groenewald Erica van der Westhuizen Johann van Wyk Academic Information Service University of Pretoria 2 nd SLOSAL Conference, Midrand, 11 June 2002

Definition of Knowledge Management Utilisation and exploitation of knowledge assets Including all its info and its human experience and expertise Ensure sustainability and competitive advantage

Definition (cont) Utilises its culture, processes and infrastructure to –Create, identify, capture, share, use & re- use knowledge –Adding optimal value to client’s knowledge base

Types of Knowledge Explicit (documented, recorded) Tacit (expertise and experiences in person’s mind)

Communities of Practice A COP is a network of people emerging spontaneously Held together by informal relationships Sharing common knowledge, expertise and tools Learning from one another

Life Cycle of a CoP

COP lifecycle 1.Potential Definition Role of Information Specialist

COP lifecycle( cont) 2.Formation Definition Role of Information Specialist

COP lifecycle(cont) 3.Commitment Definition Role of Information Specialist

COP lifecycle(cont) 4.Active Definition Role of Information Specialist

COP lifecycle (cont) 5.Adaptive – disengaging Definition Role of Information Specialist

Knowledge chart

Flow of Knowledge Retrieval/collection (finding) Organising/indexing Creating Info/Knowledge products Communicating/distributing

Web portal Search engines Directories News Chat rooms

Objectives of the Infoportal Support task performance Create personal virtual KN space Integrated access to resources Search web info Keep up to date Support KN networks/communication

Infoportal Finding information Library catalogue Databases Internet Home page

Learning to dance in step The challenge Ongoing process Meetings Effective communication

Infoportal Organising information Microdatabase tool

Virtual workspace Communication messages ( s) documents Communities of Practice

Infoportal Support electronic publishing Articles Theses

Choreography of the Dance Case studies – Service Unit Vet Science

African Goats Website Full text articles Proceedings full text Listserv List of experts Community of Practice Indigenous Knowledge

African Goats website

KM and Infoportal Ostrich experts – lecturers and researchers

Ostrich Virtual Group Messages Document storage Knowledge flow and sharing - COP

Ostrich – role of Information Specialist Identifying the need Virtual group – COP Placing content Supporter Facilitator Indexer

Choreography of the dance Case studies - Engineering

Dancing a successful tango Client Information Specialist

Knowledge Management Tango Interaction between Information Specialist and clients Subject indexing Capturing and storing

ArchUP

Architecture Microdatabase Background Access and control Microdatabases More needs

Virtual Group Civil Engineering Lecturers Information Specialist Tacit knowledge Explicit knowledge Virtual Group

Civil Engineering virtual group Potential Formation Commitment

UP virtual group Identify subject areas Mapping area Virtual group formed Commitment

Conclusion Are we dancing in step with Knowledge management ? ? Our role ? ?

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