1. KNOWLEDGE MANAGEMENT (KM) Session # 14

2. Dimensions of KNOWLEDGE By Maybe Long and Fahey(2000)
1. Human Knowledge:
Know-How (Procedural) Know What (Declarative)
Know-Why (Causal)
Know-When (Conditional)

3. Dimensions of KNOWLEDGE
2. Social Knowledge:
Exist only in Relationships between individuals or within groups i.e.
(Know-with).

4. Dimensions of KNOWLEDGE
3. Structured Knowledge:
Embedded in an organization’s systems, processes, tools, routines and practices.
Explicit K. and often is
Rule-based

5. Dimensions of KNOWLEDGE in a Firm
Production Knowledge
Market Knowledge
Technology Knowledge
Customer Knowledge
Supplier Knowledge
Financial Knowledge

6. Dimensions of KNOWLEDGE in a Firm
Product/Service Knowledge
Which includes
Knowledge of Development
Knowledge of Production
Knowledge of Marketing and
Knowledge of Finance

7. KM Perspectives KM as a Technology-Systems, Methods, Practices
KM as a Discipline-Multidisciplinary and Integrative
KM as a Management Philosophy and Practice
KM as Societal and Enterprise Movement- Focus on broad Social, Cultural and Individual Basic Values

8. Our Perspective of KM We will focus on KM
as infrastructure to be used for
business applications
to achieve competitive advantage;
and NOT KM as an IT application
development itself.

9. ICT Components of KM Solution
Portals
Websites
Search Engines
Shared Drives
Specialty Knowledge Applications
Share Points/Boards
FAQ and Lessons Learned
Online survey tool
Knowledge and Information Tools

10. Basic Knowledge Type Implicit (Tacit) knowledge Explicit knowledge
Know-how & learning embedded within the minds people.
Documented information that can facilitate action.
Implicit (Tacit) knowledge
Informal and uncodified
Values, perspectives & culture
Knowledge in heads
Memories of staff, customers, suppliers and vendors
Explicit knowledge
Formal or codified
Documents: reports, policy manuals, white papers, standard procedures
Databases
Books, magazines, journals (library)
Knowledge informs decisions and actions.

11. Basic Knowledge Type Individual Organizational Explicit
Implicit (Tacit)
Personal documents
on my C:\
Formalized process for developing products, services, and curriculum.
Corporate polices and
procedures.
In people’s heads.
Undocumented ways of working in teams, teaching.
Cultural conventions
known and followed
but not formalized.
Individual
Organizational

12. KM Models Portals CRM Explicit Knowledge Tacit Knowledge Tiers: Tiers:
Data Mining
Multivariate Statistics 3
Knowledge Base Knowledge Workers 1
Portals
CRM
Querying
OLAP 2
Collaborative Working Environment (CWE) 2 1
Data Warehouses
Enterprise Resource Planning (ERP)
Knowledge
Mapping 3
Explicit Knowledge
Tacit Knowledge

13. understanding of Knowledge Management?
Your View of KM 1/5
So Far,
What is your
understanding of Knowledge Management?

14. Your View of KM 1/5 In a simplistic sense,
So Far, What is your understanding of Knowledge Management?
It depends on the audience, level of management, and the viability of the business to become a Learning Organization.
In a simplistic sense,
Knowledge Management is a process of capturing and making sense of a company’s collective expertise and talent wherever it resides—on paper, in databases, or in people’s heads.

15. How does the Internet contribute to the use of KM in organizations?
Your View of KM 2/5
How does the Internet contribute to the use of KM in organizations?

16. Your View of KM 2/5
How does the Internet contribute to the use of KM in organizations?
The Internet is an incredible information source
With the World Wide Web (WWW), every user can share and update information at will
The Internet uses a universal communication standard protocol
The Internet provides quicker interaction and communication with fellow knowledge workers and customers and stakeholders.

17. Your View of KM 3/5 from that of the information age
What do you think distinguishes today’s knowledge age
from that of the information age
of the 1980s and 1990s?

18. Your View of KM 3/5
What do you think distinguishes today’s knowledge age from that of the information age of the 1980s and 1990s?
Emphasis on value-addition,
innovation/creativity in the ways, New Products/Services are built and introduced,
commitment to quality customer service, and a constant search for improving the potential of the firm to succeed in an increasingly
competitive and complex global environment.

19. Your View of KM 4/5
What factors justify the adoption of KM into an organization?

20. Your View of KM 4/5
What factors justify the adoption of KM into an organization?
Has a positive impact on business processes
Enables the organization to position itself for responding quickly to customers, creating new markets, developing new products, and dominating emergent technologies
Builds mutual trust between knowledge workers and management and facilitates cooperation in handling time-sensitive tasks
Builds better sensitivity to “brain drain”
Ensures successful partnering with suppliers, vendors, customers, and other constituents
Shortens the learning curve

21. Your View of KM 5/5 Give an example of each!
What is the difference between Tacit and Explicit Knowledge?
Give an example of each!

22. Your View of KM 5/5
What is the difference between Tacit and Explicit knowledge? Give an example of each!
Explicit knowledge is what you see, read, or access—knowledge codified in documents, books, or other repositories. By contrast, Tacit knowledge is knowledge used to create explicit knowledge; the mind-set of individuals that includes intuitions, values, and beliefs that stem from experience.