Volunteer Orientation “Make a Difference”

What will you learn today? History and overview of the RMH Program Policies and procedures Volunteer application process Training Schedule

It All Started With One Child... When your child is sick, nothing else (should) matter In 1974, Fred Hill of the Philadelphia Eagles had a sick daughter, Kim, in the hospital and experienced the hardships of ‘living in a hospital’ (sleeping on the floor, eating out of vending machines, etc.) Together, a family in need (Fred Hill,) a friend, a doctor, McDonald’s and a supportive community made the dream a reality when it created the very first Ronald McDonald House. Ronald McDonald House offers a place to call home at little or no cost so families can afford the best care for their child. RMH allows families to stay together helping their children heal faster and cope better. “At the time I didn’t enjoy being sick. But I’m glad I did get sick, because through my suffering, a great thing has come from it.” -Kim Hill, 1983

Ronald McDonald House Mission Dedicated to providing safe and supportive temporary home-like housing to families of seriously ill children receiving medical treatment. Serving families with a child 0-21 who is receiving medical treatment. 82% of families we serve are from Maine. RMH has served over 5,400 families since opening our doors in 1995. Families that stay at our House have children 21 years and younger receiving care at a nearby hospital. We are all vulnerable to life’s misfortunes, and in a time of need, we depend upon others.

RMH Staff Executive Director – Robin Chibroski Community Manager – Myra Warner House Manager – Gabrielle Little Office Manager – Karla Prouty Night Manager – Angela Millington ED: fundraising, grant apps, CM: website, marketing, community engagement HM: volunteer program, house operations, guest relations, hospital relations OM: financial management, administrative mngmnt. NM: house coverage, guest relations, Sunday – Thursday 9 pm – 8 am

Volunteer Program Overview Guest Chef: prepare a home cooked meal for guests of RMH, (20-25 people). House Volunteer: cover a 3 hour shift bi weekly or monthly on weekends. Provide guest tours, cleaning guest rooms, office assistance. Weekend Mangers: provide coverage 1+ weekends per year. A weekend shift is 5 pm Friday – 3 pm Sunday. Two volunteers required.

Application Process Submit application Schedule Interview Training Evaluation – meet with House Manager after being on a shift for one month. Varies depending on role: guest chefs would not shadow volunteer shift

Policies and Procedures Professional interactions and boundaries with guests Volunteers are ambassadors and often the first person a guest meets when arriving to the Ronald McDonald House Background screenings are required Leave of absence form required if away for 3+ weeks. Advance notice is appreciated.

House Tour Show common areas and a vacant guest room