Local Government Reform Project WA E - Government System

LOCAL GOVERNMENT EFFICIENCY AND E – GOVERNMENT COMPREHENSIVE INTEGRATION – interactive information system STREAMLINE FUNCTIONS – organizational capacity STREAMLINE FUNCTIONS – organizational capacity ENHANCED COMMUNICATION – opens new possibilities ACCESS TO SERVICES – citizens and investors INCREASE INVESTMENT – easy and fast functions for businesses

DEMOCRACY, LOCAL GOVERNMENT AND E - GOVERNMENT REAL TIME PRESENTATION; legal framework, decisions, regulations, legal framework, decisions, regulations, budgets, projects, functions and services budgets, projects, functions and services CITIZEN PARTICIPATION; CITIZEN PARTICIPATION; ideas, solutions and projects, ideas, solutions and projects, identifying priorities for the budget; and identifying priorities for the budget; and enhancing decision-making concerning enhancing decision-making concerning local economic development local economic development EVALUATION OF LOCAL GOVERNMENT BY CITIZENS; targeting the local government’s activities targeting the local government’s activities and processes of the plan implementation and processes of the plan implementation during the mandate during the mandate

THREE KEY FUNCTIONS OF THE E – GOVERNMENT SYSTEM : 1. ORGANIZATIONAL 2. BUSINESS SERVICES 3. MANAGERIAL AND DEVELOPMENT THREE KEY FUNCTIONS OF THE E – GOVERNMENT SYSTEM : 1. ORGANIZATIONAL 2. BUSINESS SERVICES 3. MANAGERIAL AND DEVELOPMENT

LOCAL GOVERNMENT AND MARKETS Economic conditions Company branches and databases in the area Poten tial for Investment and resources Proje c t s Budget One Stop Shop Statut es, decisions Other levels of government

WA E - GOVERNMENT - APPLICATION WA E - GOVERNMENT - APPLICATION WA server application Direct multi-channel communication transfer Administrative transfer system Automatic transfer system Hierarchical system database WA INTERnet system WA INTRAnet system WA client application

E-GOVERNMENT DEVELOPMENT MODULES E-GOVERNMENTORGANIZATIONAL GIS Expert systems Decision- making Finances

E- GOVERNMENT SYSTEMS 1. Internal operation 2. Services to citizens 3. Citizen participation

1. INTERNAL OPERATION SYSTEM

New Paradigm of the E - Government System New Paradigm of the E - Government System Objective measure of efficiency Fast and easy access for all users Objective individual identification Transparency of all processes

2. SYSTEM SUPPORTING OPERATIONS WITH CITIZENS DIRECT ACCESS TO THE WORKPLACE DIRECT ACCESS TO THE WORKPLACE ONE STOP SHOP ONE STOP SHOP

ONE STOP SHOP Application First organization Second organization Third organization Fourth organization CITIZENS

3. CITIZEN MANAGERIAL SYSTEM SYSTEM OF ONGOING CONFERENCES – researching citizens needs and development planning SURVEY SYSTEM – documenting citizens’ opinions BUDGET SYSTEM – dynamic budget planning PROJECT PRESENTATION SYSTEM – project planning

Daily Daily StrategicStrategic M anagement – governance functions Administration - working processes Services - functions Public relations Organizational Strategic development Management of democratization processes USE OF E - GOVERNMENT SYSTEM

DIGITAL SIGNITURE: Complete business transactions Voting system

USAID’s LGRP E - Government System Implemented in 58 Local Governments, 4 Counties: Zagrebačka County Vukovarsko srijemska County Goransko primorska County Požeško slavonska County WA E - GOVERNMENT SYSTEM IMPLEMENTED

WA E-GOVERNMENT SYSTEM IN CROATIA E - government system functioning in 58 Local Governments with total population of persons

COUNTIES + LOCAL GOVERNMENTS = SYNERGY COUNTIES + LOCAL GOVERNMENTS = SYNERGY Cooperation of County and Local Governments Organization of common systems; ONE STOP SHOP Simple technical functionality of the system Simplified technical maintenance and support of the system Easier education of users of the e - government system Lower cost of system use – divided by all local governments

E - Government Use Among Local Governments in Croatia (541 Local Governments) May 12, Local governments officialy present on Internet? Business information provided trough Internet; business conditions and databases? Interactive services delivery; One Stop Shop, or directly through departments? Features to enhance Democracy; (Council/Assembly- citizens, plans and development) ? Intranet organizational system?

Use of the Internet – Local Governments Officially present 50,3 % 272 Local Governments Not present 49,7 % 269 Local Governments

Information on Businesses Provided Through the Internet Provided 19 % 103 Local Governments Do not provide 81 % 438 Local Governments

Interactive Services Provide 9,4 % 51 Local Governments (LGRP) Do not provide 90,6 % 490 Local Governments

Features to Enhance Democracy Provide 15,9 % 86 Local Governments (55 LGRP) Do not provide 84,1 % 455 Local Governments

Intranet Organizational System Provide 10 % 54 Local Governments (LGRP) Do not provide 90 % 487 Local Governments