MY A VATAR C RISIS P LAN T RAINING HIM Avatar Team September 2014

Introductory Information 1.HIM Avatar Staff  Lauren Azevedo, Healthcare Information Manager  Brad Cook, Health Systems Administrator  Samantha Blackwell, Health Systems Administrator 2.Avatar Resources – Staff Connection/HIM Website, Help Desk Tickets, and Avatar Super Users (ASUs). The Staff Connection/HIM website contains information about new features, tips and tricks, and News Flash s!Staff Connection/HIM Website Help Desk TicketsAvatar Super Users (ASUs) 3.Avatar Development/Enhancement Requests should be submitted to your local ASU. All requests will be presented to the Avatar Core Team (ACT) for review and approval. 2

Training Format 1.Training customized JUST FOR Avatar rollout and required rollout components. 2.Follow PowerPoint slides and take notes as needed. 3.Training materials are available on the Staff Connection/HIM website, Barium Springs University, and Relias. 4.Hands-on opportunities are scheduled throughout training. 5.HIPAA – Confidential Patient Records 6.HIM Training Survey – Course Credit 3

Setting YOU up for Success! – Explaining the Look and Feel of myAvatar – Helping You Understand Our Processes Giving You the Tools You Need – HIM Avatar Resources – Comprehensive Training and Documentation On-Going Support – HIM Internal Website – HIM Avatar Help Tickets – Online Training and Documentation via Barium Springs University (BSU) and HIM Internal Website HIM Goals 4

Q UESTIONS ? YOUR T RAINING G OALS AND E XPECTATIONS ? 5

H O M E S for C H I L D R E N Table of Contents Chapter 1 – Accessing the Crisis Plan Chapter 2 – Crisis Plan Chapter 3 – Viewing and/or Printing the Crisis Plan Chapter 4 – Updating the Crisis Plan Chapter 5 – Exercise: Creating a Standard Crisis Plan Appendix: HIM Contact Information

Chapter 1 Accessing the Crisis Plan H O M E S for C H I L D R E N

Accessing the Crisis Plan Page 1 of 2 1.Select the client. (Enter the client’s last name in Search Clients field and double click on client’s name.) 2.Access the Crisis Plan form. (Enter “Crisis Plan” in the Search Forms field and double click on the form name.) 3.If this is NOT the first Crisis Plan for the client, click Add in the pre-display. (Information from the previous Crisis Plan will default into the form.)

H O M E S for C H I L D R E N If no other Crisis Plans have been entered, a blank form will display. Accessing the Crisis Plan Page 2 of 2

Chapter 2 Crisis Plan H O M E S for C H I L D R E N

Crisis Plan – Page 1 of 3 H O M E S for C H I L D R E N 1.Enter the Date of Crisis Plan. 2.Enter the Significant event(s) that may create increased stress and trigger the onset of a crisis. 3.Enter Crisis prevention and early intervention strategies that were effective.

4.Enter the Strategies for crisis response and stabilization. 5.Enter the Description of the systems prevention and intervention back- up protocols to support the individual. H O M E S for C H I L D R E N Crisis Plan – Page 2 of 3

H O M E S for C H I L D R E N Crisis Plan – Page 3 of 3 6.Enter the Specific recommendations for interacting with the person receiving a Crisis Service. 7.Save the information entered by clicking the Backup Form button. 8.Review the form for accuracy. 9.Select Draft or Final. 10.Click Submit.

Chapter 3 Viewing and/or Printing a Crisis Plan H O M E S for C H I L D R E N

1.Access the client’s Chart View. 2.If not already added, add the Crisis Plan to your My Forms list using the Customize Form functionality. 3.Double-click the Crisis Plan in the My Forms list. The form will then display in Chart View. The Print option in the top right corner of the Crisis Plan window. Viewing and/or Printing the Crisis Plan NOTE: If a Crisis Plan has been completed as a part of a Standard Treatment Plan or Person Centered Plan, it will automatically print with the Standard Treatment Plan Report or Person Centered Plan Report.

Chapter 4 Updating a Crisis Plan H O M E S for C H I L D R E N

1.Select the client. 2.Access the Crisis Plan. 3.Select the correct Date of Crisis Plan to edit. 4.Click Edit. Updating the Crisis Plan – Page 1 of 2 NOTE: Only plans in Draft status can be edited.

H O M E S for C H I L D R E N 5.If the Restore Backup Data pop-up message displays, answer Yes or No. (To return to the form with data previously entered in the form, select Yes. To start with a blank form, select No.) 6.Edit any of the fields as needed. 7.Review the form for accuracy. 8.Select Draft or Final. 9.Click Submit. Updating the Crisis Plan – Page 2 of 2

Chapter 5 Exercise: Creating a Crisis Plan H O M E S for C H I L D R E N 1.Access a client. 2.Access the Crisis Plan form. 3.Complete the fields as outlined in the previous instructions. 4.Submit the Crisis Plan. 5.View the Crisis Plan via the client’s Chart View.

You have just successfully completed the myAvatar Crisis Plan Training! Congratulations! H O M E S for C H I L D R E N

HIM Avatar Help Ticket System HIM Internal Website Appendix A Health Information Management myAvatar Support H O M E S for C H I L D R E N