INDIANA UNIVERSITY February 2000 Paul Shackelford Partner

Evolution of Information Consulting Business Integration - a Definition Consulting Practices/Services Industries We Serve Positions And Career Advancement Training Career Benefits Career Drawbacks Attributes for a Successful Career AGENDA

CHANGING ENVIRONMENT SYSTEMS CONSULTANT SYSTEMS INTEGRATOR BUSINESS INTEGRATOR To be competitive, companies today are focusing on business solutions information consulting has changed to assist them in reaching their goals. System building, Single application Technical focus Integrated systems Focus more on process, not technology Business solutions Combine technology, people, and strategy

Major Themes: Electronic Commerce Human Performance Virtual Enterprise Knowledge Management New way of doing business SuppliersCustomers Partners New Products and Services New Business Processes New Markets Enterprise

Services have evolved to respond to the need for a business solution Strategic Consulting Strategic Planning Market Assessment and Planning Operations/Logistics Planning Business Process Change Change Management Knowledge Transfer/Training Organization Change Technology Assimilation Manufacturing Productivity Product Development Productivity White Collar Productivity Manufacturing Cost Management Systems Integration Information Planning Software Assessment Systems Building (Design & Implementation) Computer-Integrated Manufacturing (CIM) Telecommunications Technology Integration Advanced Technology Application Software CASE Tools Business Process Management Facilities Management Business Function Management

Consulting Solution Centers Business Process Management One Firm, a Variety of Career Opportunities

Technology Process Technology Process People Strategy Business Integration Model

BUSINESS INTEGRATION Business Solution The STRATEGY component of the Business Integration model involves... Establishing a Strategic Vision to: - Optimize long term success - Provide the best match between customer’s perception of value and the capabilities of the enterprise infrastructure Techn ology Proc ess People Strategy Technology

BUSINESS INTEGRATION Business Solution The TECHNOLOGY component of the Business Integration model involves... Utilizing appropriate technology to: - Support streamlined processes - Provide information and tools to the workforce - Enhance customer and supplier relationships Techn ology Proc ess Process People Strategy Technology

BUSINESS INTEGRATION Business Solution The PROCESS component of the Business Integration model involves... Redefining and streamlining processes to: - Implement the strategic vision - Achieve maximum effectiveness of all resources - Become key components of customer value - Assure that decisions made anywhere in the enterprise directly support the business strategies Techn ology Proc ess People Strategy Technology

BUSINESS INTEGRATION Business Solution The PEOPLE component of the Business Integration model involves... Organizing, motivating, and empowering people to succeed Techn ology Proc ess People Strategy Technology

What is a Global Market Company? Global Market Units Communications & High Tech Government Financial Services ResourcesProducts Cross Market Units Lines of Business (e.g., EBS) Operating Units Portfolios Lines of Business Operating Units Portfolios Lines of Business Operating Units Portfolios Lines of Business Operating Units Portfolios Lines of Business Operating Units Portfolios Lines of Business

THE INDUSTRIES THAT WE SERVE 1998 Rev $9,300M

Career Path Analyst Consultant Manager TodayPartnerFuture Technical and Communication Functional and Industry Project Management, People Skills and Industry Today Entrepreneurial and BusinessFuture

FIRST YEAR TRAINING 120 hours: Programming (C or COBOL) School 128 hours: Client/Server School 40 hours: Business Practices Course 100+ hours: Fundamental Skills Unit Training 388+ HOURS

Training Center for Professional Education St. Charles, Illinois Computer BasedComputer Based Self StudySelf Study

Variety of Experiences Challenging Environment Affiliation and Teamwork Rapid Advancement Based on Performance CAREER BENEFITS

Technical Orientation Hard Work/Long Hours Travel and Lifestyle Never-ending Change CAREER DRAWBACKS

ATTRIBUTES FOR A SUCCESSFUL CAREER Work experience Strong academic performance An interest in what we do Determination to succeed Strong communications skills Willingness to travel