1. IT Governance: Simultaneously Empowers and Controls Source: IT Governance, Chapter 1.

2. IT Governance: Definition Specifying the decision rights and accountability framework to encourage desirable behavior in using IT. Top performing enterprises seek value from IT: – Clarify business strategies and the role of IT in achieving them. – Measure and manage IT costs and benefits (value) – Assign accountability for organization changes required to benefit from new IT capabilities. – Learn from systems implementation and reuse IT assets

3. Corporate and Key Asset Governance

4. Key Assets Human assets: People, skills, career paths, training, reporting, mentoring, competencies, and so on. Financial assets: Cash, investments, liabilities, cash flow, receivables, and so on Physical assets: Buildings, plant, equipment, maintenance, security, utilization, and so on IP assets: Intellectual property (IP), including product, services, and process know-how formally patented, copyrighted, or embedded in the enterprises’ people and systems Information and IT assets: Digitized data, information, and knowledge about customers, processes performance, finances, information systems, and so on. Relationship assets: Relationships within the enterprise as well as relationships, brand, and reputation with customers, suppliers, business units, regulators, competitors, channel partners, and so on

5. Governance Mechanisms Governance of the key assets occurs via a large number of organizational mechanisms (e.g., structures, processes, committee, procedures, and audits). Some mechanisms are unique to a particular asset (e.g., the IT architecture committee) and others cross and integrate multiple asset types (e.g., approval process) ensuring synergies between key assets.

6. Effective IT governance must address three questions: 1.What decisions must be made to ensure effective management and use of IT? 2.Who should make these decisions? 3.How will these decisions be made and monitored?

7. Five Interrelated IT Decision IT principles: Clarifying the business role of IT IT architecture: Defining integration and standardization requirements IT infrastructure: Determine shared and enabling services Business application needs: Specifying the business need for purchased or internally developed applications IT investment and prioritization: Choose which initiative to fund and how much to spend Direction of decision’s influences

8. Key IT Decisions

9. Why Is IT Governance Important? Good IT governance pays off IT is expensive IT is pervasive Many new information technologies bring new business opportunities Critical for organizations to learn about IT value

10. IT Governance Archetypes

11. Governance Arrangements Matrix

12. UPS

13. Carlson Companies

15. Governance Lessons from Top Performance

16. IT Infrastructure as a Centrally Coordinated Set of Shared and Reliable Services

17. IT Infrastructure can be deployed at multiple levels

18. IT Infrastructure Services in 10 Clusters Local I T Applications Standardized Interfaces Agreed-upon Standards

19. Assessing IT Governance Performance