State Farm® Providing Insurance and Financial Services State Farm Systems Indiana University Kelly School of Business 10/2/2003

State Farm® Providing Insurance and Financial Services Insurance Industry is Information Intensive The leading insurer of homes since 1964 and automobiles since 1942The leading insurer of homes since 1964 and automobiles since 1942 –1 of every 5 autos in the US is insured by SF Maintaining over 71 million insurance insurance policies in forceMaintaining over 71 million insurance insurance policies in force An industry highly regulated by state governments – requirements differ from state to state.An industry highly regulated by state governments – requirements differ from state to state.

State Farm® Providing Insurance and Financial Services State Farm Systems Systems is not the business, but the department must understand the businessSystems is not the business, but the department must understand the business Essentially, Systems exists to help business partners implement technology and business solutions that serve the State Farm customer.Essentially, Systems exists to help business partners implement technology and business solutions that serve the State Farm customer. Technology is on the critical path for future success of our organization.Technology is on the critical path for future success of our organization.

State Farm® Providing Insurance and Financial Services Enterprise Network One of the world’s largest private networksOne of the world’s largest private networks Leased connections to our remote officesLeased connections to our remote offices Process approximately 1 billion transactions per monthProcess approximately 1 billion transactions per month End-to-end connectivity between nearly 150,000 employees at more than 21,000 State Farm locationsEnd-to-end connectivity between nearly 150,000 employees at more than 21,000 State Farm locations

State Farm® Providing Insurance and Financial Services Systems Key Challenges Integrating Web-based systems with legacy systemsIntegrating Web-based systems with legacy systems Pace of emerging technologyPace of emerging technology SecuritySecurity Systems AvailabilitySystems Availability Capacity and scalabilityCapacity and scalability Balancing time-to-market with qualityBalancing time-to-market with quality Skill gapsSkill gaps End-to-end performanceEnd-to-end performance Challenges create exciting career opportunities for bright people! Our challenges include:

State Farm® Providing Insurance and Financial Services Types of IS Positions Business AnalystsBusiness Analysts Systems AnalystsSystems Analysts Project ManagersProject Managers Project PlannersProject Planners Testing CoordinatorsTesting Coordinators Network AnalystsNetwork Analysts Helpdesk SpecialistsHelpdesk Specialists Hardware SpecialistsHardware Specialists Interface Design SpecialistsInterface Design Specialists Systems DesignersSystems Designers Security AnalystsSecurity Analysts Database AdministratorsDatabase Administrators Test Environment AnalystsTest Environment Analysts Human Factors AnalystsHuman Factors Analysts

State Farm® Providing Insurance and Financial Services Business Analyst Solve business problems through technology Internal ConsultantInternal Consultant Research, define and document business requirementsResearch, define and document business requirements Understand current and future processesUnderstand current and future processes Liaison between the business users and technical developersLiaison between the business users and technical developers

State Farm® Providing Insurance and Financial Services Systems Analyst –NET, Websphere, C# –Java / Visual Basic –Internet technologies (XML, ASP) Coding/Training in the following:

State Farm® Providing Insurance and Financial Services Legacy Systems Development Legacy Systems 3GL Programming LanguagesLegacy Systems 3GL Programming Languages –COBOL –PL/1 –Assembler Integrating Legacy Systems, Web Development, and Network StrategyIntegrating Legacy Systems, Web Development, and Network Strategy

State Farm® Providing Insurance and Financial Services Advantages of working in Corporate IT Shops Change careers within the same companyChange careers within the same company Flexible travel opportunitiesFlexible travel opportunities Flexible work arrangementsFlexible work arrangements Business casual attireBusiness casual attire

State Farm® Providing Insurance and Financial Services Job Training Business Analyst System Education (BASE)Business Analyst System Education (BASE) Customized Systems Analyst Training (CSAT)Customized Systems Analyst Training (CSAT) Recognize need for lifelong education and trainingRecognize need for lifelong education and training Proactively providing educational opportunities in the newer technologiesProactively providing educational opportunities in the newer technologies Learning environment allows employees to apply training to their current positions and prepare them to meet the future needs of SystemsLearning environment allows employees to apply training to their current positions and prepare them to meet the future needs of Systems

State Farm® Providing Insurance and Financial Services Common Misconceptions I will sell insurance.I will sell insurance. I must have an insurance background.I must have an insurance background. I can’t move up in a large company.I can’t move up in a large company.

State Farm® Providing Insurance and Financial Services Systems Professionals Enthusiasm – “Can Do Attitude” Problem Solving Skills Technical Skills Communication Skills Organizational Skills Work in a Changing Environment

State Farm® Providing Insurance and Financial Services Corporate South Complex

State Farm® Providing Insurance and Financial Services Corporate South Complex

State Farm® Providing Insurance and Financial Services Contact Information State Farm Insurance Companies Human Resources Recruiting 3 State Farm Plaza South, K-1 Bloomington, IL Need More Information? Visit our web site!

State Farm® Providing Insurance and Financial Services QUESTIONS?? statefarm.com®