e-Government in the GCC by GKK1 e-Government in the GCC Dr. George Kostopoulos Professor Information Systems American University of Sharjah

e-Government in the GCC by GKK2 Dr. George Kostopoulos

e-Government in the GCC by GKK3 The American University of Sharjah

e-Government in the GCC by GKK4 The American University of Sharjah

e-Government in the GCC by GKK5 The American University of Sharjah

e-Government in the GCC by GKK6 The American University of Sharjah

e-Government in the GCC by GKK7 The American University of Sharjah

e-Government in the GCC by GKK8 e-Government in the GCC Gulf Cooperation Council

e-Government in the GCC by GKK9 e-Government in the GCC Gulf Cooperation Council Kuwait Bahrain Saudi Arabia Qatar United Arab Emirates Oman

e-Government in the GCC by GKK10 e-Government in the GCC The dual mission of the Dubai e-Government:... to ease the lives of people and business in their interaction with Government, and to contribute in establishing Dubai as a leading economic hub... Sheikh Mohammed Bin Rashid Al Maktoum

e-Government in the GCC by GKK11 e-Government in the GCC Extra - Government G2C G2B G2S Intra - Government Inter-Agency Intra-Agency Archiving Inter - Government G2G – Health G2G – Weather G2G – Travel Government in the Digital Age

e-Government in the GCC by GKK12 e-Government in the GCC Information Producer Advisories Laws Regulations Information Receiver Citizen Requests Citizen Data Statistics Information Processor Issuance of Permits Database Updating Procurement The Role of e-Government: Productivity Maximizer

e-Government in the GCC by GKK13 e-Government in the GCC Utilization of advanced electronic methods and technologies to achieve an increase in Productivity: Government – Society Revenues: Cost Reduction – New Revenues Image: National – International Three e-Government General Aims

e-Government in the GCC by GKK14 e-Government in the GCC e-Government’s Expectations of Constituency* Utilization of Offered Services Feedback toward Improvements Ever-Increasing Computer Literacy Constituency: Citizens & Business

e-Government in the GCC by GKK15 e-Government in the GCC Constituency* Expectations of e-Government Increased Transactions Speed & Quality Responsiveness Transparency & Accountability Constituency: Citizens & Business

e-Government in the GCC by GKK16 e-Government in the GCC The New Mutual Understanding The Citizen / Business is the e-Government Client With Rights and Expectations

e-Government in the GCC by GKK17 e-Government in the GCC National Operational Aims Day-to-Day Concerns International Strategic Aims Long Term Targets Objectives of the e-Government Portal

e-Government in the GCC by GKK18 e-Government in the GCC Passive Mode Information Provider Documents Depository Empowered Active Mode Transaction Processing 24/7 Web Call Center National Objectives of the e-Government Portal

e-Government in the GCC by GKK19 e-Government in the GCC Showcase Natural Beauties Cultural Wealth Promotion Political Positions Economic Incentives International Objectives of the e-Government Portal

e-Government in the GCC by GKK20 e-Government in the GCC Gulf Cooperation Council Kuwait Bahrain Saudi Arabia Qatar United Arab Emirates Oman

e-Government in the GCC by GKK21 e-Government in the GCC The Digital Divide Long Term Commitment e-Gov an Agent for Change Regional Observations and Concerns

e-Government in the GCC by GKK22 e-Government in the GCC The Digital Divide ?? Population Majority Issues Internet Bandwidth Computer Literacy Internet Access Cost Regional Observations and Concerns

e-Government in the GCC by GKK23 e-Government in the GCC Long Term Commitment ?? e-Government Projects are Budget-Based Budgets are not Project-Based Regional Observations and Concerns

e-Government in the GCC by GKK24 e-Government in the GCC e-Government an Agent for Change ?? Melting of the Government Rigidity Increased Decision Making Transparency Processes Streamlining Modernization Reform Regional Observations and Concerns

e-Government in the GCC by GKK25 e-Government in the GCC Kuwait Bahrain Saudi Arabia Qatar United Arab Emirates Oman Regional e-Government Cases

e-Government in the GCC by GKK26 e-Government in the GCC Kuwait E-Gov Headed by Amiri Diwan (Head of State) Judiciary Information Database, UNDP Partially Outsources e-Government Al-Bared Group & Fapco Establishes “Secretariat for the Central Technical System” Ranked 164 th in e-Gov Worldwide

e-Government in the GCC by GKK27 e-Government in the GCC Bahrain First in e-Voting, Feb 2001 Major e-Gov Telecomm Investments, CISCO Plans for IP Telephony for Gov Intranet e-Payments into Government, Business Ranked 12 th in e-Gov Worldwide, 2002

e-Government in the GCC by GKK28 e-Government in the GCC Saudi Arabia On the Road to e-Government Excellent Pilgrimage Information Website Plans for Extensive Government Intranet High Telecomm Costs Choke ISPs Lack of personnel with the skills Ranked 123 rd in e-Gov Worldwide, 2002

e-Government in the GCC by GKK29 e-Government in the GCC Qatar On the Road to e-Government Online Resident Permit Renewal Ministry of Interior: Service Provider Qatar National Bank: Payment Gateway Qatar Central Bank: e-Gov Host e-Vision for e-Knowledge Delivery Ranked 12 th in e-Gov Worldwide, 2002

e-Government in the GCC by GKK30 e-Government in the GCC United Arab Emirates Regional Leader in e-Government, Dubai E-Gov Regional Consultant 24 Department Online Resident Permit Renewal Visas Renewal e-Gate at Airport e-Traffic Advisory e-Dirham for Payments Outstanding Informational Portal

e-Government in the GCC by GKK31 e-Government in the GCC Oman On the Road to e-Government e-Sultanate Strategy e-Government e-Commerce e-Learning Focus on Computer Literacy Upgrading Hired External e-Gov Consultant, Gartner Group Ranked 134 th in e-Gov Worldwide, 2002

e-Government in the GCC by GKK32 e-Government in the GCC GCC is on the Road to e-Government Dubai is Leading and on the Right Track Major Issues with “Room for Improvement” Transition Management Skills New Balance of Power Cadre Creation Need for IT Professionals Training of Civil Servants Cyber Issues Computer Literacy Internet Access Conclusion

e-Government in the GCC by GKK33 e-Government in the GCC In closing e-Government is a Very Rewarding Endless Project